Quality Engineer | Fort Worth, TX

TTI Corporate
2441 Northeast Pkwy
Fort Worth, TX 76106, USA

The Total Quality Engineer is a critical role within our Total Quality Management team, focused on maintaining and enhancing customer and supplier quality relationships, improving the quality of the components we distribute, and the services we provide. This position involves direct interface with our key customers, primarily in the military, aerospace, and transportation industries, to address and resolve issues related to both internal processes and defective parts.

The Total Quality Engineer collaborates closely with our customers’ Supplier Quality Engineers, internal departments and with quality and production personnel at our suppliers to ensure that all quality concerns are efficiently and effectively resolved. This role is pivotal in fulfilling our mission to deliver the right parts exactly on time and to exceeding our internal and external customer requirements through continuous improvement.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Total Quality Engineer Team:

• Serve as the primary Quality contact for key customers, by leading interdepartmental and intercompany teams to responsibly meet or exceed the quality requirements of these critical customers.
• Communicate effectively with customers to understand their quality expectations (Q-notes/clauses) to translate them into understandable actions for internal departments and suppliers.
• Collaborate with the customers’ Quality Engineers to develop and deploy plans to improve our performance.
• Professionally present improvement actions and programs to customers’ management and their Quality Engineers.
• Facilitate Source Inspections with key customers.
• Lead teams of Sales, Purchasing, Warehouse Operations & Suppliers to resolve immediate problems and improve long term quality performance.
• Contain problems rapidly and coordinate short term solutions to facilitate business until the Root Cause is effectively addressed.
• Lead teams to find the true Root Causes and to develop solid Corrective Actions (8D’s) for key customers.
• Perform/Arrange audits to ensure Corrective Actions for key customers are effective.
• Communicate frequently with all internal & external parties to ensure action items accomplished & progress is shared.
• Communicate customer and 3 rd party auditor expectations to internal departments in language they can understand and implement.
• Facilitate communication and problem-solving efforts between suppliers, TTI, and customers to resolve quality issues promptly.
• Establish and properly communicate timelines to ensure customer expectations and supplier turnaround time is understood by all parties (returns, 8D’s).
• Develop relationships with Supplier contacts to determine and execute corrective actions and improvement plans with proper urgency, rigor, and escalation.
• Provide customer and TTI input to suppliers to improve product and packaging quality.
• Lead and participate in continuous improvement initiatives to enhance the quality of products and processes.
• Utilize Quality tools and methodologies (5 Why Analysis, Lean Six Sigma, Kaizen, etc.) to drive improvements.
• Present the quality performance and improvement activities for assigned key accounts to Total Quality and cross-functional management.
• Ensure compliance with industry-specific quality standards and regulations, particularly those relevant to the military, aerospace, and transportation industries. (AS9100, AS13100,…