Leasing Consultant

The Leasing Consultant is a dynamic and customer‑focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi‑family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

• RESPECT:
  Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY:
  Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY:
  Act with honesty, honor, and transparency in all activities.
• SERVICE:
  Be socially conscious, proactive thinkers, committed to improving well‑being.
• EXCELLENCE:
  Strive for excellence, adapt, innovate, and exceed expectations.

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Use a customer‑focused attitude year‑round to ensure a smooth renewal process for existing residents.

• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move‑in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up‑to‑date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.
• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.