Restaurant Manager - Rio Mambo

Job Overview

Join the XRG Team:
Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), we build our foundation on the unwavering dedication of team members who exude a relentless passion for hospitality. We set high standards, never settle for anything less than the extraordinary, because we believe in delivering not just meals but unforgettable experiences. If you are one of those individuals, we invite you to join our XRG Team!

• Competitive Pay and Partner Perks – generous bonus structure(s) through the Profit for Partners Program.
• Unique Culture – our core values set us apart; join the #XRGFam and experience the difference.
• Comprehensive Benefits – medical, dental, vision, and 401(k) match.
• Company‑Paid Life Insurance.
• Career Growth Opportunities – we promote from within.
• Professional Development Reimbursement Program – tuition reimbursement.
• Employee Referral Program.
• Safety & Compliance Incentives – benefit from our Safety and Compliance Incentive Program.
• Free Food – monthly Meal Card allowance for any of our locations/brands.
• Time Off – paid vacation time.
• Sick Time – paid sick leave in eligible states.
• Financial Well‑Being – exclusive Credit Union Benefits.
• Partner Perks – discounted rates on theme parks, travel, apparel, sports tickets, and more.
• Life Beyond Work – pet insurance, legal services, and more.

The Restaurant Manager oversees and directs the seamless running of the restaurant and supervises all team members. The Restaurant Manager takes the lead when the General Manager is off duty, provides highly efficient and effective service while ensuring all financial and statutory requirements are met, and ensures the delivery of outstanding service to our guests.

• Coach, develop, and lead by example.
• Ensure staff is properly equipped with the tools to complete their tasks.
• Touch tables to ensure guest satisfaction.
• Recognize and cultivate regular guests and repeat business.
• Create an environment of trust and mutual respect.
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service.
• Manage staffing levels and controllable costs in line with budget.
• Ensure private events, catering, and banquets are successfully executed.
• Adhere to company cash‑handling procedures.
• Ensure all equipment is kept clean and in excellent working condition.
• Complete nightly logs and manager reports.
• Responsible for complete life cycle of all team members – hiring, training, coaching/counseling, skill development and terminations.
• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information.
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude.
• Possess complete understanding of the employee handbook and adhere to the regulations contained within it.
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Maintain company safety and sanitation standards.
• Ensure complete and proper check‑out procedures.
• Assist and/or complete additional tasks as assigned.

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21+ years of age.
• Possession of or the ability to possess all state required work cards.
• Minimum of two (2) years related experience.
• Proficient in Windows MS Office, Open Table, Outlook.
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls.
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations.
• Experience with POS systems and back office reporting systems.
• Familiarity with beer and spirits.
• Proper lifting techniques.
• Guest relations.
• Sanitation and safety.
• Safe alcohol service.
• Full service restaurant operations.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

• Small to medium office or shared work space.
• Work indoors…