Service Manager

Service Manager – Acquire4

Hire – Fort Worth, TX

Base pay range: $40,000.00/yr - $55,000.00/yr

Hiring an experienced Bike Shop Retail Service Manager. A passion for cycling, knowledge of bicycles, motivated sales driver, and a proactive and problem‑solving attitude are qualities at the top of our list!

• Manage the bike shop's service department with exceptional leadership and dedication to providing the highest quality retail experience.
• Manage the intake of customers' bikes into the service department utilizing Bike Mart's check‑in process.
• Manage a group of service technicians to ensure highest quality of repair work.
• Delegate repairs to ensure deadlines are met.

• Team Player – works well as a member of a team or group, willing to help wherever needed to move the team forward.
• Servant Mentality – serve‑first mindset, empathy, listening, and humility.
• Honesty – truthful, fair and sincere.

• Hire/develop service technicians.
• Develop and mentor service employees.
• Set clear expectations for service staff.
• Provide training/support for staff to help them meet expectations.
• Evaluate staff performance and provide feedback.
• Work with buyer to ensure appropriate products are in stock when needed.
• Manage staff hours, balancing overtime and maintaining morale.
• Work with Sales staff to make ready new bicycles.
• Help create and maintain a positive environment and relationship with sales staff to communicate make‑ready and sales‑specific needs.

• 2+ years of bicycle retail management experience.
• 1-3 years of experience in bicycle service.
• High level of organizational ability; exceptional written and spoken communication skills.
• Detail‑oriented and able to manage multiple projects simultaneously.
• Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience.
• Capable of safely lifting and carrying 25 lbs on a regular basis.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Self‑motivated, positive, friendly, able to work independently as well as in a team, and thrives in a dynamic, fast‑paced environment.

• Microsoft Excel
• Bicycle Repair tools
• Training and Coaching/Development experience
• Sales Strategy formulation experience

• Paid Time Off
• Health, Dental, Vision, Short and Long Term Disability Insurance
• Generous employee discounts
• Competitive pay
• 401(k)

Mid-Senior level

Full‑time

Other

IT Services and IT Consulting

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