Co-manager, Retail, Retail & Store Manager

Job Function

To assist the Store Manager in general management duties and to share responsibility for the store's operation and performance. To coordinate and direct the overall operations of the store in the absence of the Store Manager.

Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to, the following:

A. General

Observe and enforce all store rules and company policies;

Observe and enforce all local, state and federal laws and regulations;

Maintain a neat, well-groomed personal appearance at all times to set an example for others to follow; enforce company dress and grooming standards;

Actively support the store manager in the fulfillment of his/her responsibilities in planning, organizing, directing and controlling store activities and operations;

Familiarity with and the ability to perform all functions of the Store Manager's position;

Customer Relations:

• Greet customers and be alert and observant at all times
• Ensure that all staff members provide customers with prompt and courteous service and assistance
• Handle customer complaints;

Contribute to profitable operation of the store;

Perform all duties of the Store Manager in his/her absence;

Perform other duties and assignments as directed.

B. Bookkeeping

Share responsibility for all cash accountability and accuracy of store bookkeeping;

Responsible for employee schedule and controlling labor costs to ensure that they are within budget relative to projected sales and operating results;

Responsible for ensuring that all employees comply with:

• Company cash handling policies
• Company check-handling policies, procedures and limits;

Ensure that accurate records are maintained in tracking markups and markdowns, in-store use of merchandise, voids, refunds and bad merchandise/spoilage write-offs according to company policies and procedures;

Ensure that all invoice documents are recorded accurately on the applicable receiving log in each department, that all signed invoices are stored in the respective designated secured areas according to company policy;

C. Merchandising

Ensure that product rotation procedures are rigidly observed and that merchandise and merchandising is of optimum freshness and quality to achieve maximum sales and profits;

Ensure that store personnel keep refrigerated coolers and shelves fully stocked and faced at all times according to tag allocation and department standards;

Ensure that all merchandise is properly priced and price changes implemented in a timely manner in accordance with the store's Master Pricing Guide and regular shelf price audits;

Evaluate pricing competitiveness regularly on all key items through comparisons with current Key Price Books and by making periodic competitive shopping field trips;

Ensure that all ad merchandise is properly priced, displayed and signed and that the prices of items in the previous week's ad or promotion have been restored to normal;

Ensure that all displays are built for maximum sales and profits, are neat and colorful, include tie-in merchandise when applicable, and are properly signed;

Assist in controlling inventory levels to minimize over-stocks and under stocks to maximize sales, inventory turns and return-on-investment within established guidelines for the store;

Implement timely discount, price change, and signing programs;

D. Maintenance and Safety

Assist in maintaining the building and equipment in maximum operational condition;

Implement the highest standards in a housekeeping program that ensures a clean store that is appealing to the eye and to the store's customers;

Ensure that all checkout, sales and storage areas are kept clean, clear and in good order;

Ensure that applicable staff members perform sweeps of designated floor areas in accordance with store policy and that all personnel understand procedures and respond promptly to emergencies including potential safety hazards such as spills and broken glass or plastic containers that contain liquid products;

Ensure that staff members check refrigeration equipment for proper performance at regular intervals during business hours;

Assist in maintaining an effective fire and safety program…