Melt Team Lead Magnolia

Job Description

Melt Exists to serve happy ICE CREAM, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.

Team Leads (store managers) at MELT are the leaders of our Shoop Shop operations. The Team Lead manages all functions of the Scoop Shop from hiring, training, disciplinary actions including termination, scheduling, sales and labor forecasting & management, inventory, ordering, organization, product quality, and customer service. The Team Lead must have a day‑to‑day understanding of the store’s numbers in order to stay on track and hit certain Key Performance Indicators (KPIs).

Your job is to ensure all daily operational tasks are completed in Shop by completing them yourself and assigning them to Team Members as needed.

Our Team Leads always work alongside our Scoopers & Shift Leads serving and engaging with customers. Your job is to diligently provide amazing experiences for customers and our team members. Our Team Leads lead by example and course‑correct & coach Scoopers & Shift Leads when needed. Our Team Lead is focused on developing our team members in Shop to grow within their positions, earn promotions and develop new skills.

The Team Lead is expected to work in Shop 40 hours a week and up to 45 hours a week during peak weeks or weeks with special events. The entire MELT team is committed to the excellent quality of our products and the excellence in service to our guests.

Our ideal candidate is self‑driven, ambitious, goal and task‑oriented, people‑oriented, and has excellent written and verbal communication skills. Previous food service, retail or customer service experience and leadership or management experience is required. Candidate must be excited to learn and grow with us and must have a passion for people! A happy, upbeat, and positive attitude is required!

• Lead by example in all you do and set the standard of excellence in your Scoop Shop.
• Take full responsibility for your Scoop Shop. Own your decisions and learn from your mistakes.
• Lean into curiosity and remain open to growth and development in your role.
• Be proactive in your work. We strive for consistency through preparedness, even when flexibility is required.
• Make Scoop Shop operational decisions strategically with the long term health of the business in mind.
• Have day‑to‑day understanding of the store’s numbers in order to analyze weekly Scorecard data including sales, labor, checklist completion ratios and other KPIs to ensure the Scoop Shop remains profitable and on track to hit weekly goals.
• Actively manage the Scoop Shops inventory to remain organized, take inventory bi‑weekly, and place orders from Joy Factory.
• Ensure Scoop Shops COGS stay in line with Scorecard goals while minimizing excess waste ensuring all team members in Shop follow correction labeling and FIFO processes.
• Ensure Scoop Shop remains clean up to MELT standards and alert Leadership of maintenance issues in a timely manner.
• Pass internal Monthly Scoop Shop Audits making corrections and adjustments to prevent items from reoccurring, Pass Annual or Bi‑Annual City Health Inspections.
• Interview, Hire and Train new team members following proper MELT processes utilizing Trainual, our Passports and hands‑on learning.
• Prioritize and cultivate relationships with our team members and community.
• Manage team morale and develop a positive staff culture in accordance with the brand’s mission and core values.
• Have fun with our customers and your team members.
• Have a mindset to challenge and support our team to grow and develop themselves and others.
• Follow proper documentation processes for all employee write‑ups and terminations.
• Create a weekly schedule for all team members in line with scorecard goals and sales per hour to optimize labor costs and guest experiences.
• Collaborating and communicating positively, timely, and effectively with MELT leadership.
• Collaborate and communicate positively, timely, and effectively with team members. We communicate our expectations clearly, provide adequate coaching, and hold people accountable.
• Approach problems with a positive mindset and creativity…