Team Lead, Retail

Melt exists to serve happy ICE CREAM, one scoop at a time.

We believe treats can change your day — and your day can change the world.

At MELT, we don’t just sell ice cream. We create the best five minutes of someone’s day.

Location: Fort Worth, TX

Schedule: Full-Time (35–45 hours/week)

Compensation: $20-24 per hour

Our Team Leads are the heartbeat of each Scoop Shop.

This is not just a management position — it’s full ownership of your shop’s people, performance, and hospitality standard. You are the culture carrier, the operational driver, and the example every shift. Our Team Leads work alongside our Scoopers & Shift Leads serving and engaging with customers. Our Team Lead is focused on developing our team members in Shop to grow within their positions, earn promotions and develop new skills.

You are responsible for leading your team to deliver exceptional guest experiences while running a disciplined, profitable, and beautifully executed operation. You own the full performance of your Scoop Shop — people, profitability, product quality, and guest experience. This includes hiring, training, coaching, scheduling, labor forceasting, inventory management, and maintaining disciplined KPI performance.

The Team Lead is expected to work in Shop 35-40 hours a week and up to 45 hours a week during peak weeks or weeks with special events. Our ideal candidate is self-driven, ambitious, goal and task-oriented, people-oriented, and has excellent written and verbal communication skills. Previous food service, retail or customer service experience and leadership or management experience is required.

Candidate must be excited to learn and grow with us and must have a passion for people! A happy, upbeat, and positive attitude is required!

• Lead by example in all you do and set the standard of excellence in your Scoop Shop.
• Lead your Scoop Shop to have a consistent and excellent brand representation both in appearances and in interactions with all of our guests and visitors
• Prioritize and cultivate relationships with our team members and community.
• Serve and engage with customers alongside Shift Leads & Scoopers daily ensuring excellence, provide coaching and course-correcting team members when needed
• • Greet customers upon entering our Scoop Shops
  • Guide customers through our menu by offering samples, sharing your favorites, and making recommendations
  • Engage with customers and provide a positive and upbeat experience throughout their whole experience. We offer the best 5 minutes of someone’s day.
  • Make and serve various products in our Scoop Shop such as housemade waffle cones, ice cream scoops, milkshakes, and more!
  • Cashier using a POS system, repeating customer orders back for verification
• Seek opportunities to go above and beyond with an emphasis on wowing guests and boosting sales in your Scoop Shop ensuring you train and develop your team members to have the same attitudes and mindset. We offer the best 5 minutes of someone’s day.
• Have fun with our customers and your team members!

• Take full responsibility for your Scoop Shop. Own your decisions and learn from your mistakes.
• Make Scoop Shop operational decisions strategically with the long term health of the business in mind
• Be proactive in your work. We strive for consistency through preparedness, even when flexibility is required
• Have day-to-day understanding of the store’s numbers in order to analyze weekly Scorecard data including sales, labor, checklist completion ratios and other KPIs to ensure the Scoop Shop remains profitable and on track to hit weekly goals.
• Actively be familiar and utilize all of Melt’s current software…