Account Manager

Account Manager

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary:

Based in the Central ADE Region and reporting to the Regional Sales Manager, you will drive business growth. You will be responsible for prospecting new business opportunities, building long-term partnerships, cultivating strategic relationships, and collaborating with internal teams to craft strategies to deliver short-term and long-term growth. This role demands a proactive and strategic approach to sales, as well as a deep understanding of our heat-treating services, to meet the needs of both new and existing customers.

Essential Job Functions (Duties and Responsibilities):
The primary duties consist of, but are not limited to, the following.

* Identify, target, and secure new business opportunities by leveraging market insights and company offerings. Engage with potential clients to understand their needs and present tailored solutions.

* Build and maintain strong, lasting relationships with key accounts and industry influencers. Work to expand existing accounts by identifying new revenue streams and optimizing service offerings.

* Develop and execute strategic account plans.

* Execute key account management. Develop multiple customer touchpoints and conduct regular visits to customer sites to build relationships, gather feedback, and identify opportunities for improvement. Deliver presentations, seminars, and workshops to educate customers about Bodycote's offerings.

* Leverage  reporting and dashboards to provide accurate forecasts and timely reporting on sales activities, including pipeline development, new account acquisition, and competitor analysis.

* Stay up to date on industry trends, competitor activities, and market conditions. Share insights with the team to ensure Bodycote remains competitive and responsive to customer needs.

* Travel extensively (greater than 50%) to meet with customers and prospects. Attend industry events and conferences to build networks and enhance the Bodycote brand.

* Performs other tasks as assigned or dictated by position.

* Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This position must satisfy ITAR compliance requirements, therefore, candidates must be U.S. Citizens or Permanent Resident cardholders.

* Experience:

A minimum of 5 years of experience in strategic sales or business development, with a proven track record of success in driving revenue growth and securing new business.

* Industry Knowledge:
Familiarity with heat treatment processes and the aerospace, automotive, or other relevant industries is a plus. Understanding of metal processing, materials science, or engineering is beneficial.

* Sales & Negotiation Skills:
Strong experience in consultative selling, account management, and contract negotiations.

* Communication:
Excellent interpersonal, presentation, and communication skills, with the ability to build rapport and influence at all levels within client organizations.

* Education:

A bachelor's degree in business, Engineering, or a related field is preferred.

* Technical Aptitude:
Comfortable engaging in discussions with clients about technical services. No need to read blueprints, but a solid understanding of customer requirements and our offerings is essential.

* SFDC Utilization:
Proven ability to use Salesforce (SFDC) effectively for managing sales pipelines, tracking customer interactions, and leveraging data to drive growth strategies.

* Other: A valid driver's license and ability to travel greater than 50% of the time. Proficiency with Microsoft Office Suite and CRM tools.

* Must demonstrate the ability to read, write, and communicate in the English language.

* Demonstrate good judgment in fostering positive customer relationships.

* Ability to quote pricing, manage expectations for process and delivery.

* Exercise tact and the ability to partner with the customer to resolve issues.

* Problem-solving skills to meet customer expectations.

* Communication skills with employees at all levels to achieve the goal of exceptional customer service.

* Advocate for the quality of our products and services.

* At all times, conduct in accordance with Bodycote policies and procedures.

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