Key Accounts Director; Strategic Supply

At Vio we believe booking accommodation should feel smart, fair, and effortless - never overwhelming or unclear.

As one of the world's fastest-growing travel tech platforms, we help millions of users make smarter travel decisions by comparing stays across 100+ booking sites - so they can find the perfect place, at the best price, anywhere in the world. We cut through the noise and complexity of hotel and vacation rental booking, surfacing real value with clarity, transparency, and full support.

No tricks. No confusion. Just great stays - booked with confidence. With operations in 100+ markets and growing fast, our mission is to reshape how people discover and book accommodation through technology travelers can trust.

Our strategic supply partners are among the most important relationships se are large, sophisticated organisations - leading players in global travel - and the partnerships we build with them are nuanced, multi-layered, and carry significant commercial weight. Managing them well requires seniority, judgment, and genuine care for the relationship. We are looking for a senior Key Accounts Director to own these partnerships end-to-end and grow them for the long term.

This is a senior individual contributor role: you will personally manage and be solely accountable for a portfolio of strategic accounts - their commercial results, their relationship health, and their long-term trajectory. Your leverage comes from your relationships, your strategic thinking, and your ability to mobilise cross-functional partners inside Vio.

• Own a portfolio of Vio's largest and most strategic supply accounts end-to-end as a single accountable individual, covering the full partnership lifecycle: commercial alignment, performance optimization, rate and distribution management, escalations, and growth
• Be the voice of these accounts inside Vio: represent their perspective in strategic conversations across the company — including how we shape our supply strategy and evolve our partnerships over time — and ensure account considerations are reflected in decisions well beyond the day-to-day
• Define and execute a dedicated growth plan per account: revenue targets, specific levers (feed expansion, rate improvements, exclusive deals, promotional campaigns), milestones, and regular progress reviews with the partner and internal stakeholders
• Develop a deep understanding of each partner's business - their strategy, priorities, ways of working, and what success looks like for them - and use that understanding to build alignment and create outcomes that work for both sides

• Build deep, multi-level, trust-based relationships across each account - from working teams to senior leadership - and act as the face of Vio to these partners
• Conduct regular business reviews, executive meetings, and working sessions; represent Vio at industry events and in-person partner visits
• Navigate sensitive conversations with excellent interpersonal judgment: knowing when to push, when to concede, and how to preserve the relationship while defending Vio's interests
• Serve as the escalation point for anything concerning these accounts, internally and externally

• Manage multi-dimensional relationships where interests align in some areas and diverge in others - always finding the path that grows the shared business
• Balance the interests of both sides thoughtfully: understand what matters most to each partner and build account strategies that respect the full context of the relationship
• Exercise sound judgment on commercial sensitivity, information sharing, and contractual commitments while building genuine…