Account Manager, Enterprise

As an Account Manager, you’ll be responsible for building best-in-class consultative relationships with clients. You will maintain the existing business relationship and look to provide additional value, with additional HR Acuity solutions. You will work closely with clients to fully understand their business strategies, expectations, and needs, ensuring renewal of current agreements, expansions, and ensuring overall satisfaction. To succeed, you'll need to be able to readily identify growth opportunities and potential risks to the partnership, as well as expertly navigate executive-level conversations.

This full-time remote role will report to the Manager of Account Management.

About Us: HR Acuity® is the leader in employee relations and investigation solutions. At our core, we help organizations standardize how employee-related events are investigated, documented, and reported. Our disciplined and predictive approach to managing workplace issues helps our clients/partners build trusted, inclusive cultures where employees feel safe.

Why work here? Working at HR Acuity® means being part of an inclusive, diverse culture. You’ll work alongside people who are passionate about thinking creatively, acting quickly and letting the best ideas drive innovation for our Fortune 500 clientele.

Fair Culture Warning:
This is an “All-in Zone” Everyone from our woman-owned CEO and founder to each individual team member embraces our #All-in mindset. We stop at nothing to hit our goals and move at the speed of ER, but don’t worry, we like to have a lot of fun doing it. If this sounds like you keep reading… The Opportunity

• Proactively solicits and drives new business within assigned accounts through expansions and new product offerings.
• Creates, monitors, and manages a sales pipeline to ensure consistent achievement of quotas and metrics for assigned accounts.
• May lead the contract renewal process, including coordinated efforts with sales, customer success, legal and technical groups.
• Through a consultative approach, uncovers customer business issues and crafts value-based proposals as a trusted advisor.
• Research target accounts to identify and assess customer needs and effectively link product value, features/benefits to those needs.
• Works with internal resources to present and position company products and services to new divisions of existing clients.
• Develops and maintains current product knowledge and can explain the business value of our offerings.
• Prepares presentations, demonstrations, and sales contracts.
• Participates in Executive Business Reviews with the Customer Success Manager across a book of assigned accounts to develop a deep understanding of the client's needs and difficulties. Links HR Acuity’s products back to key business issues.
• Proactively engages with clients to determine ongoing satisfaction, demonstrated value of HR Acuity products and services, and emphasizes the client's return on investment.

Skills and Experience

• A minimum of 3 years of B2B account management, customer relationship management, or sales experience for software products
• Proven success in consistently achieving retention and growth sales quotas.
• Demonstrated ability of basic sales savvy and drive to participate in a sales environment with quota responsibilities.
• A passion for helping customers solve business issues with advanced technology solutions.
• Ability to effectively communicate with customers, build relationships, and uncover opportunities with a value based approach.
• Displays negotiation skills and ability to navigate a customer's internal organization (ex: finance, legal, IT).
• Ability to clearly present material and effectively overcome objections.
• Able to communicate with and influence multiples layers within…