Healthcare Emergency Communication Specialist - Fort Worth

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Fort Worth, 1301 Pennsylvania Avenue Fort Worth, TX 76104

Work Hours: Full-Time:
Rotating Shifts

• Paid training.
• Friendly family-orientated environment.

• High School Diploma or Equivalent Required.

• 1 Year experience in emergency communications, emergency management, healthcare operations, public safety communications, security operations center operations, law enforcement communications, military operations, customer service, or related field. Required.
• 6 Months Knowledge of National Incident Management System (NIMS). Preferred.
• 6 Months Security Operations Center monitoring platforms Preferred.

• Basic Telecommunications Certification other TCOLE related classes 12 Months Required And
• TLETS
  - Texas Law Enforcement Telecommunication Systems Certification CJIS 90 Days Required And
• NIMS ,800 90 Days Required And
• BLS
  - Basic life support CPR Upon Hire Required

• Must pass pre-employment psychological exam, including CJIS fingerprint screening, drug and alcohol testing.
• Must pass pre-employment physical and drug screen.
• Must accurately type 40 words per minute.
• Must be able to demonstrate multi-tasking abilities.
• Must be able to demonstrate working knowledge of personal computers and electronic equipment.
• Must be able to demonstrate ability to think clearly and act effectively in emergency situations.
• Must be able to effectively use telephone headset and telephone receiver.
• Must have an ability to maintain professional and courteous communications.
• Must have effective written and oral communication skills.
• Must be able to make sound judgements based on training received.
• Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.
• Must interact with public and fellow employees in a tactful and diplomatic manner.
• Must be able to work flexible and rotating shifts to include nights and weekends and holidays.
• Must be able to perform other duties as directed by supervisor.
• Must possess high levels of alertness, attention to detail, and have sense of urgency
• Must be able to follow, practice and utilize General Orders to ensure the safety of officers, hospital staff, patients and visitors.
• Must interact with public, fellow employees, peers, executive, medical staff, department heads and staff in other departments, patients/families, vendors and other customers in a manner that represents Texas Health Resources positively, in a tactful and diplomatic manner.
• Ability to listen/comprehend and articulate over radio transmitters.
• Must complete a personal history statement. May be subject to further written and/or oral pre-assignment test/training.
• Must be able to make sound judgments. Must be able to testify in court to I if requested.
• Must obtain and maintain required certifications, including Basic Telecommunications Certification, TLETS Certification, CPR, and any applicable TCOLE, CJIS, TCIC, and NCIC requirements.
• Ability to communicate effective over radio, 2 way and multi-channel, and telephone systems, maintain composure during emergencies, exercise sound judgment, and manage multiple tasks simultaneously in a fast-paced environment.
• Must be willing and able to travel to other Texas Health Resources locations, as needed.

• Serve as the central communications point for emergency and non-emergency requests for police, security, safety, and organizational support services across Texas Health Resources.
• Receive, assess, prioritize, and coordinate incoming calls for service from employees, patients, visitors, physicians, contractors, and external partners.
• Question callers to determine the nature, location, severity, and priority of incidents and determine appropriate response requirements.
• Coordinate communications during critical incidents, severe weather events, workplace violence incidents, utility disruptions, infrastructure failures, infectious disease events, mass casualty incidents, and other events impacting healthcare operations.
• Initiate, coordinate, and document emergency notifications utilizing approved mass communication, emergency alerting, and stakeholder notification platforms.
• Support Hospital Incident Command System (HICS) activations by facilitating information sharing, resource requests,…