Field Service Engineer

Job Details:
Level: Experienced,

Job Location:

TX
- Ft Worth WS
- Fort Worth, TX 76131, Position Type:
Full Time, Education Level: High School, Travel Percentage:
Up to 25%, Job Shift: Day,

Equipment Management Service and Repair – EMSAR, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes:

• On-site technical field support, including maintenance & repair
• FDA field change orders (“recalls”)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Provide intermediate level of engineer support and service work.
• Responsible for following quality practices specified by EMSAR and product vendors.
• 25% of daily duties include managing/completing assigned work orders in Emsar'sComputerized Management System platform, Servicemax.
• Performs additional duties as needed and/or assigned by supervisor/manager
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools and parts, and test equipment needed to preform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• May operate onsite to dedicated client facility.
• May provide on the job support to entry-level technicians.
• Supports and applies appropriate quality system processes.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Analytical:
  Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills:
  Limited field service and/or technical experience.
• Intermediate level technical skills.
• Oral/Written communication:
  Excellent verbal and written communication skills.
• Interpersonal skills:
  Effective communication that results in positive internal/external relationships.
• Planning/organizing:
  Associate is able to prioritize and plan activities and uses time efficiently.
• Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
• Works independently with some direct supervision.

• High School diploma or equivalent
• 2-4 years’ technical…