TVC - Veterans Career Advisor; Veterans Services Representative

Veterans Career Advisor

General Description:

Serves as a vital member of the Veterans Employment Services team. Will provide a full range of intensive services with an emphasis on case management, employment, training, and placement services to meet the needs of Veterans with priority given to Disabled Veterans and Special Disabled Veterans. Our Veterans Career Advisors conduct interviews to assess Veteran client needs, disseminate information regarding employment and training programs, and facilitate Veteran access to all workforce development programs and services.

In addition, Veterans Career Advisors advocate for Veterans employment and training opportunities with business, industry, and community-based organizations.

• Knowledge of counseling techniques, assessments, career planning and interviewing techniques.
• Knowledge of community resources and supportive services.
• Ability to assess Veteran needs and to coordinate Veteran services.
• Ability to organize, monitor, document, and follow-up with case-managed clients.
• Ability to consistently present a professional image to customers, the public and co-workers.
• Ability to maintain confidentiality.
• Conducts a comprehensive assessment of training needs, education, experience, skills, interests and other relevant data to deliver the appropriate level of services and assist Veterans with barriers to employment. This includes working closely with Veterans to enhance their job search skills and efforts.
• By using a case management approach, develops, documents, and maintains case-management records using an online case management system.
• Counsels and encourages Veterans throughout their reemployment process.
• Outreaches Veterans who can benefit from specialized services, outreaches to community-based organizations, employers, labor unions, Veteran service organizations and other service providers to promote Veteran employment goals and objectives in finding suitable employment.
• May refer and job develop Veterans to employment opportunities based on qualifications consistent with employer requirements.
• Conducts and participates in workshops that assist Veterans in job search activities including resume writing, interviewing, etc.
• May make presentations to groups.
• May enter and retrieve information to/from computer systems (, TWIST, etc.).
• General personal computer, Microsoft Windows and Microsoft Office experience preferred.

Minimum Education:

Associates degree from an accredited college or university with major coursework in social work/social sciences or a related field. Experience may be substituted for education on a year-by-year basis. College transcripts are required and must be provided before an interview can be extended.

Minimum Experience:

Two (2) years of experience in interviewing, assessment, job placement, retention and counseling work of Veterans and other eligible job seekers. Applicants must be a Veteran who served on active duty for a period of more than 180 days and was discharged/released with honorable, under honorable conditions, or general (under honorable conditions); OR a Veteran who was discharged/released from active duty because of a service-connected disability.

Additional Requirements:

A valid Texas Driver’s License must be provided within 90 days of hire.

Preferred Experience:

Two (2) years of experience in the operation of computers and in applicable software; experience with case management principles, standards, and methods; experience in case guidelines, regulations and policies; experience providing excellent customer service to both internal and external customers.

Knowledge, Skills, and Abilities:
Knowledge of English language enough to compose correspondence, summarize information and write case narratives. Knowledge of counseling techniques, assessments, career planning and interviewing techniques. Knowledge of community resources and supportive services. Ability to assess Veteran needs and to coordinate Veteran services. Ability to organize, monitor, document, and follow-up with case-managed clients. Ability to consistently present a professional image to customers, the public and co-workers.

Ability to maintain confidentiality.

Applicants must provide DD Form 214 (member 1 copy not acceptable), NA Form 13038, VA Summary Benefits Letter, or a DD Form 1300 before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Work Hours other than 8‑5 may be required.

Entry level

Full-time

Other

Government Administration