Specialized Intake Processing Intake Specialist

Specialized Intake Processing Intake Specialist

Join to apply for the Specialized Intake Processing Intake Specialist role at Texas Health and Human Services

Posted on Jan 8, 2026

Location: FORT WORTH, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement, and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Specialized Intake Processing Intake Specialist

Job Title: Protective Srv Intake Spcl V

Agency: Health & Human Services Comm

Department: Specialized Intake Processing

Posting Number: 12604

Closing Date: 02/07/2026

Posting Audience: Internal and External

Occupational Category: Protective Services

Salary Group: TEXAS-B-20

Salary Range: $4,263.16 - $5,521.16

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non‑Exempt: Nonexempt

Job Location City: FORT WORTH

Job Location Address: 2220 MALL CIR

Other Locations: Austin

MOS Codes: ,,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1,5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP
12

Brief

Job Description

Protective Services Intake Specialist V — Serves as the primary contact in the Complaint and Incident Intake Call Center, Specialized Intake Processing Unit. Handles complex inquiries regarding abuse/neglect/exploitation (A/N/E) across a broad range of health‑service settings, performs triage, analysis, and prioritization of complaints, requests for information, and self‑reported incidents. Manages intakes received by email, postal mail, fax, web portal, voice mail, and referrals from agency staff or other state agencies, ensuring compliance with state and federal regulations.

Essential

Job Functions (EJFs)

• Attends work on a regular and predictable schedule per agency leave policy.

• Processes and distributes intake reports for investigations.

• Interprets policies, procedures, rules, and standards for stakeholders.

• Prepares summaries of written and oral complaints and incidents.

• Maintains up‑to‑date knowledge via literature, meetings, seminars, and professional communication.

• Evaluates complaints and assigns priority for investigation.

• Communicates complex information internally and externally to resolve issues or complaints.

Knowledge,

Skills and Abilities

(KSAs)

Knowledge of: State and federal regulatory and assistance programs.
Skills in: Working with ACD call systems and computers.
Ability to: Communicate orally and in writing, normal auditory ability, maintain a professional attitude and behavior with members of the public and co‑workers. Preferred:
General knowledge of Healthcare Regulation, Long‑Term Care, or Regulatory Programs.

Initial Screening Criteria

• Bachelor’s Degree from an accredited college or university.

• Related work experience such as call center, policy interpretation, investigation, customer service, medical/mental health/healthcare, or caseworker experience may substitute for education, up to 4 years.

• Data entry, computer, and typing experience.

Additional Information

• Must be available to work holidays as needed.

• Regular work hours Monday to Friday 10 am – 7 pm (or based on business needs).

• Eligible for telework with required travel to the office as business needs require; teleworkers are responsible for home‑office equipment and are not reimbursed for travel.

• Employees cannot maintain second employment or volunteer with entities that could benefit from confidential information known in the official position; required submission of Form HR 0302 per HR policy.

• HHS employees are prohibited from working or volunteering with contractors or other agencies in conflict of interest per the Ethics Policy.

ADHA Accommodation

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies provide reasonable accommodation during the hiring and selection process.

Pre‑Employment Checks and Work Eligibility

Selected applicants may be required to pass background and other due diligence checks. HHSC uses E‑Verify. Applicants must bring I‑9 documentation on the first day of work.

Telework Disclaimer

This position may be eligible for telework. All HHS positions follow state and agency telework policies in addition to supervisor discretion and business needs.

Nearest Major Market

Fort Worth

Nearest Secondary Market

Dallas

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