ServiceNow Implementation Specialist
Listed on 2026-09-30
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Software Development
Software Engineer, IT Specialist
Service Now Implementation Specialist
Job Location s: US-Remote
Job :
Category:
Information Technology
Type:
Full Time
Net Impact Strategies is seeking a Service Now Implementation Specialist to configure and implement approved Service Now capabilities for a Federal Agency. This role translates validated requirements and architecture into maintainable platform configuration, automation, integrations, catalog/workflow capabilities, and controlled production deployments while providing late-window engineering depth.
Work schedule: Monday-Friday, representative late implementation shift supporting the end of the 1:30 p.m.
-10:00 p.m. Eastern service window; planned after-hours activities and rotating on-call support as required.
This position requires U.S. citizenship and a post-award Government background investigation.
Key Responsibilities- Configure and implement approved Service Now capabilities from validated requirements and CTA-approved designs, favoring out-of-the-box features and reusable components over avoidable customization.
- Configure forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and approved portal/workspace components.
- Implement capabilities across TO-relevant Service Now areas such as ITSM, ITOM/Discovery, CMDB/CSDM, Integration Hub, SPM, Performance Analytics, App Engine, and other approved products as assigned.
- Build and configure integrations using REST/SOAP APIs, Integration Hub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns; coordinate end-to-end testing and operational handoff.
- Support CMDB/configuration-data implementation and data-quality validation, including reconciliation with connected systems and approved governance standards.
- Prepare and execute controlled promotions to TEST and PROD using approved update-set/application-repository and CI/CD practices; maintain deployment plans, rollback steps, release notes, and configuration evidence.
- Execute unit/functional checks and partner with the Tester on ATF, integration, regression, performance, and UAT validation before release.
- Provide late-window deployment and implementation support, including troubleshooting, post-production validation, and handoff to the operations team.
- Support technical-debt reduction and approved restoration of customized capabilities toward out-of-the-box behavior where doing so improves maintainability and upgradeability.
- Create implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials; support user training and knowledge transfer as needed.
Required Qualifications and Certifications
- Three or more years of hands-on Service Now implementation/configuration experience in enterprise environments.
- Demonstrated expertise in at least two Service Now capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, Integration Hub, SPM, Performance Analytics, App Engine, or Sec Ops.
- Hands-on ability with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and Service Now data/configuration concepts.
- Experience with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation.
- Service Now CSA plus one or more relevant CIS credentials strongly preferred or required where mandated by the applicable labor category.
- Strong communication and requirements-translation skills, with demonstrated ability to work with architects, developers, analysts, operations staff, and customer stakeholders.
- Ability to support the assigned late implementation window and planned after-hours/on-call events.
- US citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements.
- Federal consulting or financial-regulatory experience.
- App Engine Studio, UI Builder/Workspace, Integration Hub, CMDB Health, or ATF experience.
- Experience implementing Service Now capabilities in a shared multi-vendor platform with formal architecture/security governance.
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