Engineering Manager II, SDET

About High Level:
High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure  centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our You Tube Channel or Blog Posts.

We’re looking for an experienced Engineering Manager II to lead and scale our SDET team at High Level.

This is a leadership role responsible for driving our test automation strategy, quality processes, and engineering excellence across our products. You will lead a high-performing team of SDETs and play a crucial role in building a culture of quality-first, shift-left testing, and continuous improvement.

You will be responsible for strengthening our automation frameworks, improving productivity through GenAI tools, and partnering closely with development and release teams to deliver world-class software with speed and reliability.

• Lead, mentor, and grow a team of SDETsfocused on automation, performance, and reliability.
• Define and execute the end-to-end test automation strategy across web, mobile, and API layers.
• Champion Shift-Left Testing and ensure integration of automated tests into CI/CD pipelines.
• Collaborate closely with Dev Managers and Leads to improve release quality, coverage, and speed.
• Establish benchmarks for automation quality, performance, and code standards across teams.
• Build and optimize frameworks in Type Script/Playwright, enabling scalable test suites and maintainable automation infrastructure.
• Oversee release readiness, test planning, and quality gates for major product launches.
• Drive initiatives to improve test productivity using GenAI/AI tools, including intelligent test generation and analysis.
• Ensure strong coverage across functional, non-functional, performance, and security testing areas.
• Provide architectural guidance on testing strategy, tooling, and infrastructure.
• Inspire a culture of continuous improvement, innovation, and accountability within the SDET sub-department.

• 9+ years of overall experience in Quality Engineering.
• Proven experience managing and mentoring a large SDET team.
• Strong hands‑on background as a Test Automation Architect, ideally in Type Script and Playwright.
• Excellent understanding of test automation design patterns, CI/CD pipelines, cloud environments (AWS/GCP), and development workflows.
• Hands‑o…