Dynamics 365 Finance & Operations Technician Lead

Dynamics 365 Finance & Operations Technical Lead Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation.

Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

About the role Shoppas is implementing Microsoft Dynamics 365 Finance & Operations as its core ERP. We're looking for a hands-on technical owner who can keep the system healthy, troubleshoot issues, and build new functionality in X++. You'll be the internal authority on F&O, working alongside our implementation partner, third-party ISV solution providers, and integrated platforms such as Stack (field service management).Responsibilities

Administration and operations

Manage F&O environments (sandbox, UAT, production) through Lifecycle Services / Power Platform admin center, including deployments, database refreshes, and Microsoft's One Version service updates.

Own security: role, duty, and privilege design, user provisioning, segregation-of-duties reviews, and audit support.

Monitor and maintain batch jobs, workflows, alerts, number sequences, and system performance.

Serve as tier-2/3 support for business users: diagnose errors, trace data issues, and work with Microsoft support and vendors to resolve them.

Development Design, build, and maintain customizations using X++ extensions (chain of command, event handlers, table and form extensions), with no over layering.

Build and maintain SSRS reports, data entities, and Electronic Reporting configurations.

Manage source control, builds, and release pipelines in Azure Dev Ops.

Test and regression-check customizations against each Microsoft service update.

Integration Support and extend integrations using OData, custom services, the Data Management Framework, Business Events, and Azure services (Logic Apps, Service Bus, Functions).Act as technical liaison for external platforms integrating with F&O, including Stack. This covers exposing data entities, managing app registrations and service accounts, and resolving integration errors.

Coordinate with ISV vendors whose extensions run in our environment, and evaluate how their updates affect our customizations and integrations.

Governance Maintain documentation for customizations, integrations, and security design.

Push back on customization where standard functionality or configuration will do, and evaluate change requests against their upgrade cost.

Requirements5+ years of hands-on D365 F&O (or AX 2012) technical experience, including production X++ development.

Strong command of the F&O extension model, data entities, and the application object tree.

Experience with LCS/PPAC environment management, deployable packages, and service updates.

SQL Server proficiency for troubleshooting and data analysis.

Experience building or supporting REST/OData integrations.

Ability to explain technical issues to finance, parts, and service users without jargon.

Preferred Experience in equipment dealership, distribution, or service-heavy industries (rental, parts, field service).Azure integration services and Power Platform (Power Automate, Dataverse, dual-write).Microsoft certifications: MB-500 (F&O Developer), MB-300 (Core Finance & Operations).Experience supporting ISV solutions in a multi-vendor F&O environment.

PHYSICAL DEMANDS AND

WORKING CONDITIONS:

The physical demands and working conditions requirement indicated…