ServiceNow Engineer - Secret Clearance

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Now Engineer – Secret Clearance based in the United States.

As a Service Now Engineer, you will provide advanced engineering, development, and integration support for a large-scale enterprise Service Now platform within a federal IT environment. You will design and implement complex solutions that enhance platform performance, scalability, security, and operational efficiency. Working closely with product owners, process leads, and technical teams, you will deliver new capabilities, upgrades, and integrations while ensuring minimal disruption to mission-critical services.

You will also leverage scripting, automation, and modern engineering practices to optimize platform administration and deployment processes. This role offers the opportunity to contribute to strategic enterprise technology initiatives while supporting highly regulated environments. The position is fully remote, with occasional travel to U.S. continental bases for stakeholder engagement and project support.

• Design, develop, configure, and implement complex Service Now solutions across multiple modules, including ITSM, ITOM, SPM, SAM, Sec Ops, and other enterprise applications.
• Ensure platform configurations, customizations, and implementations comply with established architecture, governance, security, and development standards.
• Develop, maintain, and troubleshoot integrations between Service Now and third-party enterprise systems using APIs, web services, MID servers, and related technologies.
• Connect the Service Now platform with monitoring, identity management, and business applications to ensure reliable data exchange and seamless operations.
• Plan and execute platform upgrades, patches, enhancements, and maintenance activities, including regression testing, validation, and rollback planning.
• Configure and customize workflows, forms, dashboards, and data models to address business and operational requirements while maintaining platform performance and supportability.
• Collaborate with security and compliance teams to ensure platform configurations, integrations, and data management practices meet federal security requirements and organizational policies.
• Apply scripting and automation techniques to streamline platform administration, deployment, maintenance, and recurring operational tasks.
• Investigate and resolve complex technical issues across application, integration, and infrastructure layers, conducting root-cause analysis and implementing corrective actions.
• Work closely with product owners, process leads, and infrastructure teams to translate requirements into scalable technical solutions.
• Produce and maintain technical documentation, configuration standards, procedures, and knowledge-transfer materials to support operational continuity and audit readiness.
• Contribute to platform modernization and continuous improvement initiatives, ensuring the Service Now environment remains reliable, secure, and aligned with evolving organizational needs.
• Travel occasionally (less than 10%) to CONUS locations to support stakeholder engagement and platform-related initiatives.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant professional experience.
• At least 5 years of hands‑on experience supporting, engineering, or developing Service Now environments, preferably within large‑scale, multi‑module enterprise instances.
• Demonstrated expertise in configuring and customizing core Service Now applications and developing integrations with third‑party systems.
• Strong technical knowledge of APIs, web…