ServiceNow Developer

At Meta Phase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business.

Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

We are seeking a Service Now Developer to design, develop, configure, integrate, maintain, and enhance Service Now applications supporting a large DHS enterprise technology environment.

This position will work across new development, application modernization, workflow automation, systems integration, troubleshooting, operations and maintenance, testing, and release activities.

The role specifically calls for expertise supporting Service Now Core Services, CMDB, Knowledge Management, Service Catalog, Workflows, App Engine, ITSM, reporting, automation, security, and portal/workspace modernization.

• Design, develop, configure, test, deploy, and maintain Service Now applications and solutions.
• Develop and enhance:
  • Service Now ITSM
  • App Engine
  • CMDB
  • Knowledge Management
  • Service Catalog
  • Reporting
  • Service Now workflows
• Modernize and optimize Service Now portals, agent work spaces, reports, and dashboards.
• Configure and develop workflows supporting IT, employee, customer, and application processes.
• Develop integrations between Service Now and enterprise applications, services, databases, and APIs.
• Troubleshoot application issues and implement defect fixes and enhancements.
• Support onboarding and offboarding of Service Now customers and application capabilities.
• Translate business requirements and user stories into technical Service Now solutions.
• Participate in Agile/Scrum delivery, including sprint planning, backlog management, demonstrations, testing, and retrospectives.
• Support unit, system, integration, regression, usability, accessibility, and user-acceptance testing.
• Participate in release, configuration-management, and production-support activities.
• Develop and maintain appropriate system and technical documentation.
• Ensure solutions align with DHS security, accessibility, architecture, and development standards.

• Bachelor's degree in a technical or related discipline.
• Current Service Now certification.
• 5+ years of overall software development/programming experience.
• 3+ years of relevant hands‑on Service Now development and configuration experience.
• Experience developing applications, workflows, integrations, or automation using the Service Now platform.
• Experience troubleshooting and supporting enterprise Service Now applications.
• Understanding of Agile application-development practices.
• Ability to translate business and technical requirements into implemented platform functionality.

• Service Now ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, or workflow experience.
• Service Now portal or Agent Workspace experience.
• Enterprise API and…