ServiceNow Developer

Our client is a technology-forward company redefining the live entertainment and immersive venue experience. Operating at the intersection of media production and venue technology, they build and run some of the most technically complex environments in the industry, spanning both corporate IT and venue-level operations. Their team moves fast, thinks big, and is investing heavily in modernizing the platforms that power their day-to-day.

We are looking for a Service Now Developer to build, configure, integrate, and continuously improve the Service Now platform as it becomes a more strategic enterprise capability. This role will translate business and IT service needs into maintainable Service Now solutions across ITSM and adjacent workflows, with a strong focus on configuration before customization, platform standards, automation, data quality, and user experience.

You’ll work closely with the Sr. Manager of IT Service Management, internal process owners, Security, HR, Workplace/Facilities, Enterprise Systems, venue technology teams, and Service Now implementation and staff-augmentation partners. The developer will provide the hands-on technical capability needed to bring more platform ownership while supporting a governed roadmap for Service Now.

The initial focus will include strengthening core ITSM, improving Employee Center and service catalog experiences, enabling integrations and automation, supporting CMDB/CSDM and Discovery initiatives, and helping evaluate and implement capabilities such as Major Incident Management, AI-assisted self-service, HR and workplace workflows, and other roadmap priorities as business needs evolve.

• 3+ years of hands-on Service Now development or platform engineering experience in a production enterprise environment.
• Strong experience with JavaScript and Service Now scripting, including Business Rules, Client Scripts, Script Includes, Glide APIs, and server/client-side development patterns.
• Experience with Flow Designer, Integration Hub, Service Catalog, Employee Center/Service Portal, notifications, approvals, ACLs, and platform automation.
• Hands-on experience with core ITSM applications, particularly Incident, Request, Problem, Change Enablement, Knowledge, and Service Level Management.
• Experience building and troubleshooting REST API integrations, import sets, transform maps, and other data integration patterns.
• Working knowledge of Service Now CMDB and CSDM concepts and an understanding of how configuration data supports ITSM processes.
• Experience working across Service Now development, test, and production environments with disciplined testing and release practices.
• Ability to turn business requirements into maintainable technical solutions and explain technical tradeoffs to both technical and non-technical stakeholders.
• Strong troubleshooting, documentation, communication, and collaboration skills.
• Commitment to platform maintainability, data quality, security, and minimizing unnecessary customization.

• Design, configure, develop, test, and deploy Service Now solutions using platform-native capabilities and established development standards.
• Build and maintain catalog items, record producers, flows, subflows, business rules, client scripts, UI policies, Script Includes, notifications, ACLs, scheduled jobs, and related platform components.
• Develop solutions in Flow Designer and Integration Hub, using low-code/no-code capabilities where appropriate and scripting when it provides clear value.
• Configure and enhance Employee Center and self-service experiences, including request intake, knowledge integration, approvals, status visibility, and user communications.
• Support ITSM processes including Incident,…