Service Manager, West

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Join our Voith Hydro team! We are currently searching talents for the position of:

Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their relationship to deliver high-value products and services to our customers. Responsible for identifying and developing opportunities for all Service projects in North America. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stakeholders to provide best in class service experience to Voith customer base.

OT0:
Proposals, Sales and Business Development

Main responsibilities:

• Business Development advocate for all HyService Opportunities (OPEX, CAPEX, AUTOM/DIGITAL and SPARES)
• Lead the strategy for growth of their service region.
• Conduct frequent customer visits to generate growth and identify leads.
• Strengthen customer relationships and develop new customers.
• Drive sales and marketing of new services and products.
• Lead and develop the regional service hub team
• Manage opportunities in Sales Force.
• Other responsibilities:
  
  Develop winning Service proposals working together with the SPMr.
• Be the customer interface for all HyService proposals (CAPEX, OPEX, SPARES and AUTOM/DIGITAL).
• Manage the handed over warranty work.

• Ensure OPEX and SPARES projects are properly managed in their region.
• Be the face to the customer for HyService projects in the region.
• Profit/Loss responsibility for the service hub.
• Manage on site resource and contractor supplier schedule (with the support of the SPMr).
• Responsible for overall direct employee management.
• Manage T/A billable time to targets.
• Invoicing and collections of payment (with support of the SPMr and SCs).

• Intrinsically motivated.
• Service mindset
• At least 5 to 10 years of experience in similar role.
• University diploma in Engineering or equivalent industry experience.
• Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.
• Comfortable with full accountability.
• Good personal skills, team player.
• Able to work in a team with remote participants.
• Fully computer literate MS Office suite.
• Sales Force and SAP experience are an asset.
• Up to 40% of travel time to various customer/project sites is required

• Salary range between 100 000$/year and 140 000$/year depending on your experience.
• Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your family
• Telemedicine services and Employee Assistance Program, for you and your family
• Competitive total compensation and Group GRSP with employer contributions
• Work flexibility for work-life balance
• Inclusive environment that values diversity
• Leadership training and Mentorship program
• Reimbursement of tuition fees
• Scholarship program for the children of Voithians
• Reimbursement of annual professional membership fees
• Voith Group operates net climate-neutrally at all global locations since 2022
• Family company with financial stability
• International assignment opportunities
• Access to expert colleagues throughout the world
• Committed, motivated and highly competent colleagues and leaders

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!