Cage Cashier-DWC
Listed on 2026-06-21
-
Entertainment & Gaming
Customer Service Rep, Casino -
Customer Service/HelpDesk
Customer Service Rep, Casino, Spanish Customer Service, Bilingual
Job Summary
Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for customer service, cash administration and cash counts while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.
KeyAccountabilities
- Handles cash transactions including but not limited to foreign currency exchange, traveler's cheques, short pays, over payments, cash counts, coins and bills
- Monitors and reports all discrepancies and suspicious cash activities
- Redeems value chips and gaming tickets for cash
- Sells racing tickets, vouchers, racing programs and value chips as required
- Verifies and processes machine fills, ma chine jackpots, cancelled credits, as well as table fills and credits
- Issues opening floats to Slot Attendants (or others); reconciles closing floats
- Transfers and stores floats, keys and record keeping documents
- Documents an d reconciles transactions; may reconcile bank deposits and prepare revenue reports
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures complies with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- High School Diploma; post secondary education an asset
- Minimum 1 year of experience in high‑volume cash handling
- Serving it Right Certificate
- Ability to successfully obtain a Gaming License via Independent Gambling Control Office (IGCO)
- Ability to exceed internal and external customer expectations through timely, effective and service‑oriented communication
- Regular casino and cage environment, standing or sitting for long periods of time, non‑traditional work hours
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your clients
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength
- This isn't your typical "corporate" job. We work hard and we have fun
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Responsible GamblingWe are committed to promoting Responsible Gambling. Learn more about our commitment here.
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