IT Support Technician BC

ROLE

The IT Support Technician is responsible for providing front-line primary technical support to end users on a variety of technical issues and problems relating to hardware (such as desktops, laptops, and printers), software (including operating systems and common business applications), and peripherals.

As a leader in the Western Canadian pipeline space for over 55 years, Surerus is unmatched when it comes to delivering efficient, safe, and high-quality pipeline projects. Our success comes from having positive, highly motivated, and engaged employees and contractors. Our culture emphasizes continued growth, commitment, and professional development with a challenging and engaging work environment.

• Provide exceptional customer service in person, via phone and emails as appropriate.
• Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration.
• Develop and implement technical solutions under general supervision.
• Install and configure computers and peripherals on data networks.
• Support and collaborate on initiatives to drive technology solutions through all levels of the organization to improve process efficiency.
• Collaborate with stakeholders to understand and document business process requirements.
• Assist in the development of training content for business IT systems and processes.
• Support and train users on technology tools and support new program implementations.
• Provide ongoing support to line of business teams as they integrate change management activities into their respective teams.

Note:

In addition to these duties personnel are required to carry out such other duties as may be reasonably required in order to support the objectives of the company.

• A Diploma, Degree or Certificate in Information Technology or a related field is considered an asset.
• CompTIA A+, CompTIA Network+, Security+, Microsoft Certified (e.g., M365 Fundamentals, Azure Fundamentals), ITIL or Cobit foundation is considered an asset.

• 2 years of hands‑on experience working in an end‑user desktop support role or computer operations environment.
• Experience with IT operating platforms, hardware interfaces and applications.
• Experience administering systems support for remote sites considered an asset.

• Proficient with Microsoft Windows 10 and 11, Office 365 and Microsoft Active Directory.
• Strong Microsoft Office abilities (Excel, Word, PowerPoint, Visio).
• Knowledge of networking fundamentals and protocols (routers, switches, TCP/IP, VLANs, VPNs, firewalls, wireless technologies).
• Advanced printer/peripheral device troubleshooting.
• Remote support for handheld smartphones and tablets.
• Excellent technical troubleshooting and problem resolution skills.
• Solid oral communication, interpersonal and time management skills.
• Strong written and documentation skills.
• Ability to work in a fast‑paced environment and remain productive during slower times, ability to multi‑task effectively and maintain professionalism.
• Ability to present ideas in user‑friendly language and strong customer service orientation.

This position is based in our Fort St John office location. Travel to job sites may be required on an ad‑hoc basis. Overtime may be required based on the project workload.

The IT Support Technician reports to the IT Manager.

The expected salary range for this position is $60,000 – $70,000 annually. We will consider factors including previous experience, education, skills, and internal equity when determining placement within this range. In addition, we provide a discretionary annual bonus, comprehensive benefits package including extended health, dental, life and disability insurance, RRSP matching, and paid time off.

We thank all applicants in advance. Only those selected for an interview will be contacted.

Department:
Surerus Construction and Development Ltd
This is a full‑time position