Citizenship Navigator MNBC

Position: Citizenship Navigator with MNBC
Take on the role of Citizenship Navigator with MNBC and help applicants through the nuances of the citizenship application process. Your supportive communication will be key to applicants' understanding and success.
In this position, you will evaluate citizenship applications and assist individuals in securing the necessary documents for their process. Essential duties include thorough communication and guidance, especially for those facing obstacles such as technology barriers or other personal challenges. You'll create a welcoming environment that emphasizes empathy and clarity.

Key Responsibilities:

• Assess documentation and complete application reviews

• Assist applicants in securing primary documents

• Maintain communication across multiple platforms

• Support applicants undergoing difficult personal circumstances

• Record management of applications in the CRM system
Requirements:

• Diploma in archive and records management required

• Three years in social services preferred

• Experience in conflict resolution preferred

• Competence with office management and CRM systems

• Proven track record managing sensitive information securely
Deliver compassionate support to those navigating the citizenship journey.
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