Onsite Project Engineer - Zoom

About the job Onsite Project Engineer - Zoom

Inizio Partners is a top-rated business consulting, executive placement and IT staffing firm serving clients globally. Inizios clients include fortune 500 companies, consulting firms, startups, private equity & venture capital firms, etc.

We are currently recruiting for an Onsite
Zoom - Project Engineer for a key client. Our client is a global leader in video collaboration and customer AV. The On-site Zoom - Project Engineer's main responsibility will be within Zoom Room project activities, however, during downtime, there may be lite work and help needed around Zoom Phone. Basic knowledge to be independent and ready to go on day one, but specific knowledge on the customer's internal process will be provided.

• Troubleshooting and User Support of Zoom Rooms and General Zoom inquiries
• Training and supporting L1 and other technical staff
• Providing executive support and training to executive admins as needed
• Monitoring of events
• Proactive support (Monitoring, Config and Updates, System Optimization)
• Validation of new Software and Hardware including Beta
• Escalation to Zoom Engineering if determined a Zoom Software issue.
• Recording and reporting of issues (case tracking, weekly/monthly reporting)
• Install, repair, and configuration of Zoom Rooms
• Review A/V and M&E line drawings for new Zoom Rooms.
• Document & inventory Zoom Room & Phone appliances.
• Provisioning of customers approved hardware
• Create & set up Zoom Room account profiles.
• Assist as Tier 1 for networkable Zoom & Crestron appliances that may be offline during validation.
• Perform site surveys during the handoff from the A/V integrator to ensure rooms are complete and ready for validation.
• Perform functional validation of each Zoom Room to ensure the room account is online, appliances are updated to the latest firmware, OS & software version, configured correctly & all Zoom Room features are operational.
• As time permits, may help with the Zoom Phone rollout

• Zoom Room (Required).
• Zoom Phone (Optional).
• Zoom Portal (Required).
• Mechanical & Electrical drawings (Required).

• Knowledge and understanding of the IT industry environment and business needs
• Knowledge and understanding of the Audio Visual and Video Collaboration industry
• Good verbal and written communication skills.
• Able to work well with others to get through hurdles.
• Able to prioritize important versus urgent tasks & activities.
• Able to troubleshoot, identify & resolve problems.