Support & Deployment Engineer

In coordination with Zuta Core cross‑functional teams, partners, and customers, ensure successful planning and onsite deployment of Zuta Core solutions.

• Site readiness and retrofit coordination (as required)
• Ensure timely Zuta Core Hyper Cool® hardware delivery and availability
• Coordinate with facilities and third‑party partners (as required), e.g., OxM servers, racks, facilities power, water, and networking
• Maintain customer/partner communications
• Perform hardware retrofit, rack installation, and connectivity (power, water, network)
• Power up the solution
• Conduct solution testing and troubleshooting

• Deliver customer/partner onsite user and maintenance training
• Obtain customer/partner sign‑off (handoff)
• Complete post‑deployment report

• Deliver timely and accurate remote and onsite technical support for deployed Zuta Core solutions to customers and partners
• Take strict and proactive end‑to‑end ownership of customer/partner‑reported issues, from report to resolution acceptance (email, phone, onsite)

• Maintain detailed records (support cases) of reported issues, including photos and videos provided by partners or customers
• Perform remote issue diagnosis and troubleshooting
• Replicate issues in the lab (as available)
• Provide onsite assistance when required
• Document and deliver resolutions
• Provide timely status updates to customers/partners on open cases
• Collaborate closely with Engineering, QA, and Operations teams to solve complex issues
• Follow up with partners and customers to keep them informed of issue status and resolution progress
• Create knowledge‑base articles
• Review and provide input for product and maintenance documentation development

• BS or MS degree in Mechanical Engineering or a relevant technical field
• Certifications in Data Center Operations and/or HVAC
• Minimum of five years’ experience with hands‑on working knowledge of the following:

• HVAC systems, including facility water loops, chillers, CRAC units, CRAH units, and their integration within data center cooling infrastructure
• Strong understanding of data center server hardware, including server architecture, component layout, airflow design, and power delivery
• Experience with high‑density systems such as Dell XE9680, and hands‑on knowledge of server retrofits for specialized solutions (e.g., direct‑to‑chip cooling)
• Familiarity with CPU/socket configurations, GPU integration, PCIe expansion, and mechanical constraints related to thermal and power modifications
• Working knowledge of data center electrical power systems, including voltage, phase, current (amperage), and power distribution
• Familiarity with Linux operating systems, including installation, configuration, and basic system management (a plus)

• Experience delivering remote and onsite support for IT technologies in large‑scale data center operations
• Experience with customer support case management systems and related processes
• Detail‑oriented with strong technical troubleshooting and problem‑solving skills
• Strong written and verbal communication skills with customers and cross‑functional teams
• Self‑motivated team player with excellent time and multi‑project management skills
• Willingness to travel domestically and internationally as required

• Mid‑Senior level

• Full‑time

• Information Technology, Education, and Training

• Manufacturing