Senior Manager, Global Strategic Capabilities Global Medical Information

Senior Manager, Global Strategic Capabilities for Global Medical Information

The Senior Manager, Global Strategic Capabilities will be a key member of the Global Strategic Capabilities team that will lead the implementation and execution of key operational activities. The Senior Manager is responsible for ensuring and supporting operational excellence of regional and global initiatives within the Medical Information function. One of the key responsibilities for this role is ensuring appropriate oversight and quality assurance of outsourced medical information activities in a region.

In addition, the Senior Manager will lead efforts to ensure inspection readiness, to measure operational effectiveness, and identify and develop solutions to improve efficiencies and reduce risk.

• Managing the relationship between Gilead and outsourced medical information vendors.
• Ensuring outsourced medical information vendors have access to the appropriate information that they need to provide excellent customer service (e.g. Gilead contacts, current product labeling, medical information content and other documents).
• Ensuring appropriate oversight of the performance of outsourced medical information vendors, including a quality assurance programme, training of vendor staff, and the implementation of processes and key performance indicators that ensure that the vendor service meets expected standards.
• Updating and ensuring compliance with Medical Information procedural documents, including working practices and operating procedures.
• Working closely with medical information and vendors to ensure inspection readiness, including facilitating preparations for internal audits, responses to findings and implementation of process.
• Identifying areas for operational efficiencies and areas of risk, and developing solutions for improvement and risk reduction.
• Developing and implementing a quality assurance plan for key Medical Information activities which may include evaluating product request reports, facilitating consistency of responses, and use of customer surveys.
• Facilitating consistent use of Gilead medical information systems by medical information specialists and vendors, in line with global procedures and processes.
• Developing and sharing metrics reports of medical information with stakeholders.
• Leading digital projects (if any) on medical information in collaboration with IT teams.

• Able to work under limited direction.
• Highly self-motivated and able to perform multiple tasks in a timely fashion.
• Excellent interpersonal, and verbal and written communication skills are required to effectively communicate, interact and work with cross functional teams.
• Demonstrated success in developing and maintaining good working relationships with internal colleagues and external contacts and influence cross-functionally at various levels.
• Ability to manage and lead multiple projects and change management initiatives in a fast-paced, cross-functional environment.
• Must have a customer focused mindset, strong attention to detail, excellent organisation and problem-solving skills.
• Broad knowledge of applicable country/regional legislations and legal requirements for the provision of medical information services, and for adverse event and product quality complaint reporting, in the pharmaceutical environment is required.

• Doctorate and 2+ years of relevant experience OR
• Master’s and 6+ years of relevant experience OR
• Bachelor’s and 8+ years of relevant experience OR

• Experience in the pharmaceutical industry, with a minimum of 4 years of experience in Medical Information or Medical Communications is required.
• Advanced scientific or medical degree (MD, PhD, Pharmacy, RN or equivalent) is preferred.
• Experience of working with medical information vendors is preferred.