Principal Solutions Manager

Job Description Team Summary

Visa Direct Enterprise Client (VDEC) Group focuses on the top global revenue generating accounts across the suite of products and solutions. Our mission is to provide exceptional support to this portfolio of clients and to bring them new market-leading offerings that create tremendous value and delight end consumer users as well as meet clear areas of demand for payment and related services across money movement.

The team will introduce innovative technologies to enable and secure Visa money movement transactions around the globe. This team will be responsible for top line revenue growth of these multi-region, global clients. To affect this transformational support effort, we are looking for individuals who are enthusiastic about our customers bringing innovation and delivering truly differentiated user experiences for their specific marketplaces.

Successful execution of this role will be achieved through a combination of excellent communication skills including presentation of highly complex scenarios in a meaningful and impactful manner, deep VD product and payments industry knowledge, and a passion for taking Visa’s rapidly expanding money movement offerings to this key set of clients.

The Manager, VDEC Global Solutioning is a strategic, client‑focused role that contributes to the operational success of Visa Direct enterprise clients. You will participate in early client discussions to understand priorities and challenges, support solution design, and help ensure strong operational performance through ongoing monitoring, issue tracking, and insights‑driven recommendations.

You will be part of a global team working with high‑visibility clients that are expanding rapidly and contributing significantly to the exceptional growth trajectory of Visa Direct. This role sits at the intersection of solution design, operational execution, and data insights. You will collaborate closely with client success, product, technology, operations, data, and regional partners to improve performance and support a best‑in‑class client experience.

• Support client engagement activities, including discovery, requirements gathering, and preparation of solution documentation.
• Build foundational knowledge of Visa Direct products, platform features, pricing, and global market differences.
• Coordinate cross‑functional teams to ensure alignment on scope, timelines, and solution components.
• Monitor operational KPIs and service metrics to identify trends, risks, and improvement opportunities.
• Track recurring and emerging client issues across multiple partners and regions, ensuring timely follow‑up.
• Translate operational data into clear, actionable insights for internal stakeholders and client‑facing teams.
• Develop recommendations for product or process enhancements based on client feedback and operational findings.
• Contribute to continuous improvement initiatives and team knowledge development.

• Experience working directly with clients or a strong interest in developing client‑facing skills.
• Strong analytical and problem‑solving skills with interest in payments, operations, or digital money movement.
• Ability to manage multiple tasks in a fast‑paced, global, matrixed environment.
• Collaborative team player with strong relationship‑building skills.
• Curious, adaptable, and eager to learn new concepts and technologies.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Work Hours:

Varies upon the needs of the department.

Travel Requirements:
This position requires travel 5-10% of the time.

Mental/

Physical Requirements:

This position will be…