Technical Support Specialist

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our client, an autonomous vehicle (AV) company in Foster City, CA (fully on-site).

Title:

Tele Operations Operator (Technical Support)

Pay Range: $29/hr (W-2) plus benefits (listed below)

Various Shifts Available:

Hours:

7:30 AM – 4:00 PM or 3:30 PM – 12:00 AM

Days:
Wed-Sun, Thurs-Mon, Fri-Tues or Sat-Wed

Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple Tele Operations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the Tele Operations system.

As a Tele Operations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
• Assist in gathering performance metrics and reporting observations to improve system functionality
• Work cross-functionally to provide feedback on Tele Ops tools, usability, and overall system performance to enhance the operator interface
• Follow company protocols and regulatory requirements to maintain high operational standards

• Excellent driving history and no criminal history
• 2+ years of experience in operations, technical support, software testing, or a similar field
• Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles
• Excellent written and verbal communication skills
• Willingness to work flexible shift hours

• Experience with QA testing or working in the autonomous vehicle industry
• Bachelor’s degree in STEM, analytics, or related field
• Basic understanding of data analysis to help build out and analyze metrics
• Strong familiarity with video game-style controls or simulation software

• Pre-tax commuter benefits
• Employer subsidized health care benefits
• Flexible Spending Account for healthcare-related costs
• Short and long term disability coverage and life insurance
• 401k package