Product Manager, Learning Systems

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team & Reporting Structure

This role sits within the Visa University team, part of the VCA organization, and reports to the Sr. Director, Learning Systems.

Visa University is seeking a dynamic and results-oriented Manager, Learning Systems to support the roadmap and help manage the ecosystem of learning technology platforms. Operating as a product manager, this role will collaborate closely with Learning Experience & Technology (LET) on platform strategy, architecture, integration, configuration, and reliability.

You are a strong communicator who works well with ambiguity and enjoys thinking strategically. You excel at partnering with stakeholders to help translate high-level vision into technical requirements. Your talent lies in asking the right questions, mapping out processes, and creating a clear, shared understanding between business and engineering teams. You will contribute to the learning systems roadmap through proactive collaboration and a solid understanding of both business needs and technology capabilities.

You will help execute the learning systems roadmap, support the selection and integration of platforms (LMS/LXP, content, data/reporting, SSO, e-commerce, classroom/virtual tools), and ensure solutions meet Visa’s standards for security, scalability, accessibility, and compliance. You will leverage your awareness of emerging AI technologies to optimize platform performance, automate processes, and deliver personalized learning experiences. The Manager will help translate requirements into solution designs, backlog items, and release plans.

You will support business change management as well as the management of vendors, SLAs, and incident response.

Key Responsibilities:

Product & Roadmap Management:

• Contribute to the development and maintenance of the learning systems roadmap aligned to enterprise architecture and business goals.
• Support the identification and implementation of AI-driven features to improve system usability, increase sales, and learner engagement.
• Help manage the ecosystem of learning platforms, including  and off-the-shelf solutions.
• Collaborate with LET on platform strategy, architecture, integration, and configuration.
• Help translate business requirements into solution designs, backlog items, and release plans.

Platform Operations:

• Support the selection, integration, configuration, and operation of LMS/LXP, content platforms, data/reporting, SSO, e-commerce, and classroom/virtual tools.
• Ensure platforms meet Visa’s standards for security, scalability, accessibility, and compliance.
• Coordinate with vendors on SLAs, incident response, and change management.
• Understand platform features and functionality and communicate best practices for usage to business users. Champion utilizing AI tools across all platforms for automating administrative tasks, predictive analytics, and overall improvement of productivity across the ecosystem.

Project Coordination & Stakeholder Engagement:

• Work cross-functionally with Visa University Product Team, LET, Technology, PMO, and other stakeholders to deliver learning systems projects.
• Facilitate discovery whiteboarding sessions with stakeholders and product leaders in Foster City to elicit and understand business needs and use cases for learning technology.
• Develop and visualize 'as-is' and 'to-be' process flows and solution designs to validate requirements with business stakeholders in a clear and easy-to-understand format.
• Advocate for AI-enabled solutions during stakeholder discussions to address…