Manager, Sales Operations - AI Enablement

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Sales Operations team within the Value-Added Services (VAS) business unit is driving innovation by leveraging Generative AI (Gen AI) and advanced tools to optimize operational workflows with a focus on improving sales pipeline accuracy, quote-to-cash efficiency, and opportunity validation. We are seeking a Manager to lead AI Enablement initiatives, integrating AI-driven solutions into Sales Operations processes to deliver greater efficiency, accuracy, and data-driven decision-making.

This role is highly collaborative and will serve as a catalyst for transforming how we manage opportunities, validate data, and support sales execution.

Key Responsibilities:

Gen AI Research & Solution Assessment:

• Identify, evaluate, and implement Gen AI solutions that streamline Sales Operations processes such as opportunity validation, pricing workflows, and contract governance.
• Monitor market trends, vendor offerings, and internal pain points to uncover AI-driven optimization opportunities.
• Conduct analyses (e.g., cost benefit, feasibility, risk) and prepare recommendations for leadership review.
• Stay ahead of emerging AI trends and proactively recommend enhancements to maintain competitive advantage.

Cross-Functional Support:

• Drive cross-functional initiatives and own roadmap for AI-enabled Sales Ops processes.

Enablement & Change Support:

• Develop training materials, job aids, and quick start guides to support adoption of AI tools and processes.
• Organize demos, workshops, and feedback sessions to drive engagement and continuous improvement.

Governance & Best-Practice Contribution:

• Contribute to guidelines addressing security, compliance, and ethical use of AI within Sales Operations.
• Maintain a central repository of standards, templates, and lessons learned for AI-enabled processes.

Performance Measurement & Reporting:

• Define KPIs in partnership with business owners to measure AI impact on operational efficiency.
• Build dashboards and reports (e.g., Power BI, Tableau) to visualize adoption, performance, and ROI

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in computer science, Engineering, Data Analytics, Business, or a related field
• Exposure to Gen AI, machine learning, or advanced analytics tools (e.g., LLMs, prompt engineering, RPA) is preferred.
• Familiarity with sales technology stack (CRM, CPQ, quoting tools) and ability to integrate AI solutions into these platforms.
• 3–5 years of experience in product operations, business analysis, portfolio or project management, or a related analytical role.
• Proficient in data analysis and visualization tools such as Excel, Power BI, Tableau, or similar.
• Strong problem-solving skills with the ability to break down complex issues into actionable tasks.
• Excellent written and verbal communication skills, comfortable preparing executive ready materials.
• Demonstrated ability to work cross functionally and manage multiple priorities in a fast-paced environment.
• Passion for technology innovation and continuous learning.

Ideal Candidate:

• Strong understanding of Sales Operations…