Product Delivery Director

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is seeking a Director of Product Delivery to join the Visa Direct organization. This leadership role is responsible for overseeing the end-to-end delivery of new products and features, ensuring initiatives are executed on time, to high quality standards, and in alignment with Visa’s broader strategic objectives. The Director will lead a team of experienced Product Delivery professionals, serving as a key voice at the leadership table and championing best practices in delivery performance, continuous improvement, and operational excellence at scale.

What we expect of you, day to day:

Key Responsibilities:

• Lead cross-functional delivery efforts for new product launches and enhancements across Visa Direct, ensuring successful execution from concept to market.
• Provide leadership and coaching to a team of product delivery professionals, ensure they are equipped with the tools, guidance, and support needed to succeed.
• Partner with senior business leaders to align on delivery priorities and communicate key milestones, dependencies, risks, and mitigation strategies to internal stakeholders and external partners/clients.
• Contribute to longer-term planning and ensure delivery plans align with product strategic roadmaps.
• Establish and maintain governance, reporting and escalation mechanisms for delivery risks, blockers, and dependencies.
• Develop and monitor delivery metrics to track progress, identify areas for improvement, and foster a culture of continuous delivery excellence.
• Promote cross-functional collaboration and share best practices to help scale delivery frameworks and processes across Visa Direct.
• Collaborate closely with product leads, technology leads, operations, compliance, and legal teams to identify dependencies, remove blockers, and drive execution.
• Proactively identify and mitigate broader business, regulatory, or reputational risks tied to product delivery.
• Support resource planning and readiness activities for global rollouts.
• Own delivery-related budgeting, forecasting, and cost management for teams within their remit.
• Oversee third-party vendors or delivery partners where applicable, ensuring contractual and delivery expectations are met.
• Champion Visa’s values and culture while developing talent and fostering an inclusive, high-performing team environment.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Knowledge of real-time payments, B2B/B2C payment systems, or value-added services within the financial ecosystem.
• Familiarity with Agile and/or scaled Agile frameworks, and delivery best practices in technology-led environments.
• Proven track record of successfully delivering large-scale products or solutions in a matrixed, global organization.
• Demonstrated experience working with cross-functional teams including engineering, product, operations, and compliance.
• Strong analytical and problem-solving skills with the ability to identify delivery risks early and propose effective solutions.
• Strong ownership mindset - proactive, accountable, and driven to overcome challenges.
• Strategic yet detail-oriented - able to align execution with long-term vision.
• High learning…