Head of Generative AI Research

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa Research is seeking an exceptional Head of Generative AI Research to lead our strategic research initiatives in generative artificial intelligence. This senior leadership role will drive groundbreaking research across GenAI models, agents, reality applications, and privacy-preserving technologies. You will build and lead a world‑class team of researchers, establish Visa as a thought leader in GenAI for commerce and payments, and translate cutting‑edge research into transformative products and services.

As Head of Generative AI Research, you will shape Visa's GenAI research agenda, collaborate with top academic institutions, publish in premier AI conferences, and work closely with product and engineering teams to deploy GenAI innovations at scale across Visa's global network.

Key Responsibilities

Research Leadership & Strategy

• Define and execute Visa's generative AI research strategy across model development, agent systems, reality applications, and privacy technologies

• Lead research initiatives in large language models (LLMs), multimodal models, diffusion models, and foundation model development

• Drive innovation in GenAI agents for autonomous decision‑making, planning, and reasoning in commerce applications

• Pioneer research in GenAI reality applications including virtual shopping experiences, digital twins, and immersive commerce

• Advance privacy‑preserving GenAI techniques including federated learning, differential privacy, and secure multi‑party computation

Team Building & Management

• Build, mentor, and lead a world‑class team of GenAI researchers and scientists

• Foster a culture of innovation, collaboration, and academic excellence

• Develop talent through mentorship, training, and career development opportunities

• Collaborate with recruiting to attract top‑tier research talent from academia and industry

Research Execution & Innovation

• Conduct original research in generative AI with applications to payments, commerce, risk management, and customer experience

• Develop novel GenAI architectures, training methodologies, and evaluation frameworks

• Create innovative agent systems for intelligent automation, recommendation, and personalization

• Design privacy‑preserving GenAI solutions that protect sensitive financial data while enabling powerful AI capabilities

• Explore GenAI applications in fraud detection, risk modeling, customer service, and merchant solutions

Academic & Industry Collaboration

• Establish and maintain partnerships with leading universities and research institutions

• Publish research findings in top‑tier AI/ML publications

• Present at academic conferences, industry forums, and technical symposia

• Serve on program committees and editorial boards for premier AI venues

• Contribute to the broader AI research community through open‑source projects and collaborations

Product & Business Impact

• Translate research breakthroughs into practical solutions for Visa's products and services

• Collaborate with product management, engineering, and business teams to identify high‑impact research opportunities

• Prototype and pilot GenAI solutions for real‑world deployment

• Provide technical leadership and guidance on GenAI adoption across Visa

• Measure and communicate research impact through metrics, demos, and business outcomes

Thought Leadership

• Establish Visa as a leader in responsible and innovative GenAI research

• Represent Visa Research at industry conferences, media engagements, and public forums

• Contribute to AI policy discussions, standards development, and ethical AI frameworks

• Publish…