Director, Digital Solutions

Director, Digital Health Solutions

United States - California - Foster City Commercial/Sales Operations Regular

Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

About the Role

We are seeking a Director, Digital Health Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high‑impact, enterprise‑wide role requiring strategic leadership, cross‑functional collaboration, and the ability to influence at all levels.

Key Responsibilities

• Define and own a digital solutions roadmap targeting friction points across the patient journey—from awareness and diagnosis to treatment and adherence.

• Align solutions with brand imperatives to drive market growth, awareness, and adherence.

• Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences.

• Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.

• Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.

• Translate business needs into clear requirements and partner with internal teams and external vendors for execution.

• Champion enterprise‑wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.

• Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third‑party partners to develop SOPs, rollout strategies, and technical roadmaps.

• Drive adoption of emerging health technologies and AI‑powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.

• Evaluate and integrate innovative tools (e.g., remote monitoring, AI‑driven decision support) to improve outcomes and streamline access.

• Secure leadership buy‑in for innovative, “first‑of‑its‑kind” digital initiatives.

• Lead without direct authority across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams to ensure alignment and delivery.

• Advocate for the customer and patient, helping business partners understand user problems, needs, and opportunities for new digital solutions and AI‑driven interactions.

Basic Qualifications

• High School Degree and Sixteen Years’ Experience

• Associate’s degree and Fourteen Years Experience

• Bachelor’s Degree and Twelve Years’ Experience

• Masters’ Degree and Ten Years’ Experience

• PhD and Eight Years’ Experience

Preferred Qualifications

•

Experience:

8–10 years in pharma/biotech/life sciences; minimum 8 years in Market Access or related functions.

• Market Access Expertise:
Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways.

• Customer Experience Acumen:
Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).

• Digital & Health Tech Background:
Proven experience in health tech, digital solutions, and mobile experiences; ability…