Manager, Sales Operations – AI Enablement

The Sales Operations team within the Value-Added Services (VAS) business unit is driving innovation by leveraging Generative AI (Gen AI) and advanced tools to optimize operational workflows with a focus on improving sales pipeline accuracy, quote-to-cash efficiency, and opportunity validation. We are seeking a Manager to lead AI Enablement initiatives, integrating AI-driven solutions into Sales Operations processes to deliver greater efficiency, accuracy, and data-driven decision-making.

This role is highly collaborative and will serve as a catalyst for transforming how we manage opportunities, validate data, and support sales execution.

• Identify, evaluate, and implement Gen AI solutions that streamline Sales Operations processes such as opportunity validation, pricing workflows, and contract governance.
• Monitor market trends, vendor offerings, and internal pain points to uncover AI-driven optimization opportunities.
• Conduct analyses (e.g., cost benefit, feasibility, risk) and prepare recommendations for leadership review.
• Stay ahead of emerging AI trends and proactively recommend enhancements to maintain competitive advantage.

• Drive cross-functional initiatives and own roadmap for AI-enabled Sales Ops processes.

• Develop training materials, job aids, and quick start guides to support adoption of AI tools and processes.
• Organize demos, workshops, and feedback sessions to drive engagement and continuous improvement.

• Contribute to guidelines addressing security, compliance, and ethical use of AI within Sales Operations.
• Maintain a central repository of standards, templates, and lessons learned for AI-enabled processes.

• Define KPIs in partnership with business owners to measure AI impact on operational efficiency.
• Build dashboards and reports (e.g., Power BI, Tableau) to visualize adoption, performance, and ROI.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Gen AI solutions, advanced experience required for this role.

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Bachelor’s degree in computer science, Engineering, Data Analytics, Business, or a related field.
• Exposure to Gen AI, machine learning, or advanced analytics tools (e.g., LLMs, prompt engineering, RPA) is preferred.
• Familiarity with sales technology stack (CRM, CPQ, quoting tools) and ability to integrate AI solutions into these platforms.
• 3–5 years of experience in product operations, business analysis, portfolio or project management, or a related analytical role.
• Proficient in data analysis and visualization tools such as Excel, Power BI, Tableau, or similar.
• Strong problem-solving skills with the ability to break down complex issues into actionable tasks.
• Excellent written and verbal communication skills, comfortable preparing executive ready materials.
• Demonstrated ability to work cross functionally and manage multiple priorities in a fast-paced environment.
• Passion for technology innovation and continuous learning.

• Strong understanding of Sales Operations processes and pain points. Experience with CRM platforms (e.g., MS Dynamics), CPQ systems, and workflow automation tools is a plus.
• Proficient with AI/automation tools and data visualization platforms.
• Ability to translate business needs into technical requirements and actionable solutions.
• Excellent communication and change management skills.

Varies upon the needs of the department.

This position requires travel5-10% of the time.

This position will be performed in an office setting. The position will require the incumbent to sit and…