Director, Flex and Installments Products, Issuance; Global

The Director, Flex and Installments Product Development, Issuance will own and drive the growth and enhancement of Visa’s Flex and Installments product suite, which includes Visa Flexible Credential, Visa Installment Credential, Visa Installment Solutions, Visa Transaction Matching Service, Visa Embedded Credential Platform, and future product lines and services. Flex and Installments are key for modernizing credential capability, enabling new income streams, new entrants for faster distribution and accomplishing top-of-wallet status for issuers.

This Director will product development enhancements and critical key initiatives to unlock new payment volume aligned to strategic growth imperatives.

Reporting to the Senior Director, this leader will focus on accelerating issuance growth by delivering integrated product experiences, features, and capabilities that address the needs of large-scale issuers, mid-tier issuers, hyper-growth fintechs, and issuer partners and processors. The role requires a deep understanding of the four-party ecosystem, card-based payments and experiences, with a primary emphasis on the issuance side, while also understanding the integration points across buyers, issuers, acquirers, sellers, and technology platforms.

This position will lead a team of 3–6 highly skilled senior product managers, requiring strong people leadership experience. The Director will work closely with various teams across Visa to successfully build, commercialize and scale our business service in new ways, which includes Flex and Installments Product (Wallet and Acceptance), Product Strategy, Solution Enablement, Platform Products, Tokens, OVN. The Director will manage a team responsible for authoring requirements, roadmap, prioritization, execution status and delivery, while ensuring commitments are achieved within agreed time, cost, and quality parameters.

This role is global and will need to balance regional and global opportunities to achieve overall solution and platform objectives. Accomplishing this will require ability to drive prioritization decisions, collaborate cross-functionally and influence a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.

Key Responsibilities and Role Expectations:

• Product Suite Ownership:
  Lead product management for the entire Flex and Installments suite, including current and future products and services.
• Issuance Growth Acceleration:
  Drive product enhancements and solutions that accelerate growth for issuers of all sizes and types, including fintechs and strategic partners.
• Integrated Experiences:
  Deliver seamless, integrated features and functionalities across the Flex and Installments suite, ensuring a unified experience for issuers and cardholders.
• Customer Obsession:
  Champion a deep understanding of issuer and fintech pain points, with a relentless focus on improving cardholder experiences both online and face-to-face.
• Product Development:
  Oversee the development of new features and solutions, managing build-vs-buy-vs-partner decisions to ensure products deliver competitive value. Global ownership of Flex and Installments Rules, data indicators and mandates, including taking responsibility for any updates and innovations to drive scale and success.
• Technical Leadership and Influence:
  Provide technical vision and guidance for the processing platform, ensuring it remains resilient, secure, and capable of supporting Visa’s growth and innovation goals. Influence and align stakeholders in a highly matrixed, global organization.
• Execution and Management:
  Lead high-impact initiatives from conception to deployment, ensuring projects are delivered on time and within budget, while balancing feature development with technical debt reduction and scalability improvements.
• Cross-functional Collaboration:
  
  Partner closely with internal teams (Product Strategy, Solution Enablement, Platform Products, Tokens, OVN, Architecture) to define and deliver solutions. Provision of Subject Matter Expertise (SME) support on client activities, client consultation and project…