SharePoint Consultant – L3 Support

Job Title: SharePoint Consultant L3 Support
Location: Foster City, CA
Duration: Full-Time (FTE)
Experience: 10+ Years

• We are seeking an experienced SharePoint Consultant to provide L3 production support for SharePoint Online, SharePoint 2013, Power Apps, and Power Automate. The role involves troubleshooting complex issues, performing root cause analysis (RCA), implementing permanent fixes, managing deployments, and ensuring the stability, security, and performance of enterprise applications.

• Provide L3 support for SharePoint Online and SharePoint 2013, including sites, lists, libraries, custom workflows, and hybrid environments.
• Troubleshoot and support Power Apps, Power Automate, and complex business workflows.
• Resolve production incidents end to end, perform RCA, and implement permanent fixes.
• Troubleshoot and enhance front-end components using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• Support enterprise integrations using APIs and OpenXML, along with Azure Dev Ops CI/CD pipelines and release management.
• Manage application deployments, upgrades, testing, and ongoing production support.
• Maintain technical documentation, knowledge articles, and troubleshooting guides.
• Collaborate with business, application, and offshore teams to ensure timely resolution and effective communication.
• Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.

• SharePoint: 7+ years of L3 support experience with SharePoint Online and SharePoint 2013, including hybrid architectures.
• Power Platform: 5+ years of experience supporting Power Apps and Power Automate.
• Front-End Technologies: 5+ years of experience with HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• Integrations & Dev Ops: 7+ years of experience with APIs, OpenXML, Azure Dev Ops CI/CD pipelines, and release management.
• Application Support: 7+ years of experience managing production incidents, RCA, deployments, upgrades, and the end-to-end application lifecycle.

• Git/Git Hub and CMS platforms such as Word Press or Drupal.
• Familiarity with UI/UX principles and cloud deployment on Azure or AWS.
• Experience with Jira/Azure Dev Ops and ITIL-based support processes.

• Strong verbal and written communication with customer and internal stakeholders.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Ability to collaborate across teams, provide and receive code-review feedback, and share regular work updates.
• Strong ownership, accountability, and time management.