Mgr, ICQA Distribution Operations

Work Location Type:
Onsite

Req Number 326525

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award‑winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

The anticipated base pay compensation range for this position is $72,700.00 to $.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

As Manager you will have responsibility for overall direction, coordination, and evaluation of the Inventory Control and Quality Assurance (ICQA) projects for the Distribution Center. You will manage a team of supervisors and hourly team members across all shifts in performing daily, weekly, and monthly plans to increase quality, inventory accuracy, and service. You will partner with other leaders to coach team members at all levels on the importance of inventory control and quality assurance methods and tools.

You will report to the Sr Director, Distribution Operations.

• Provide coaching, feedback, and development to salaried ICQA supervisors and hourly team members ensuring everyone is treated fairly and with respect. This includes interviewing and training, assign and direct work, performance evaluations, and recognition and disciplinary action.
• Measure quality and inventory data accuracy to identify causes of inventory deviation and use continuous improvement and methodologies to increase quality, inventory accuracy, and service.
• Establish inventory handling procedures to ensure compliance and consistency and complete inventory cycle count plans for each area.
• Remove barriers and report on improvement project progress and performance to leadership to create an environment for team goal agreement and success.
• Develop partnerships with other leaders to influence and align people at all levels to support ICQA goals

• Bachelor's Degree in Logistics, Supply Chain, and Operations or equivalent experience required
• 3+ years…