Amazon Operations Specialist

SUMMARY OF POSITION

The Amazon Operations Specialist is responsible for managing the operational backbone of the Amazon business, ensuring products remain in stock, shipments flow smoothly, and all FBA processes run efficiently. This role requires a detail-oriented, analytical problem-solver with deep knowledge of Seller Central and Amazon operational workflows.

FBA Replenishment & Inventory Management

• Plan and execute regular FBA replenishment to maintain healthy stock levels across fulfillment centers.
• Work with Analyst to track sell-through rates, demand forecasts, and lead times to determine optimal reorder quantities.
• Prevent out-of-stock situations through predictive planning and proactive replenishment strategies.
• Manage stranded inventory

FBA Shipments & Logistics Coordination

• Create, manage, and reconcile FBA shipments within Seller Central, ensuring compliance with Amazon’s packaging and labeling requirements.
• Coordinate shipments with 3PLs, carriers, and freight forwarders; resolve exceptions or delays.
• Track all shipments from origin to FC delivery and escalate receiving or check-in issues when needed.

In-Stock & Capacity Monitoring

• Monitor real-time stock levels, inventory health, and storage utilization across Amazon FCs.
• Track Amazon storage limits (IPI score, capacity monitor) and develop strategies to stay within thresholds.
• Maintain balanced inventory to avoid stockouts, excess aged inventory, or storage overages.

FBA Pricing & Fee Management

• Track FBA fees, including storage, fulfillment, weight/size fees, and overage charges.
• Support pricing updates and ensure accurate price changes in Seller Central.
• Monitor pricing errors, suppressed listings, and automated pricing behaviors.
• Identify opportunities to improve profitability through fee optimization.

Packaging, Compliance & Operational Standards

• Ensure all products meet Amazon packaging, prep, and labeling requirements (FNSKU, carton size, expiration dating, hazmat, etc.).
• Perform periodic audits to ensure prep workflows meet Amazon’s standards.
• Review compliance notifications and resolve issues such as hazmat reviews, dimension disputes, or restricted product flags.

Shipment Tracking & Issue Resolution

• Monitor tracking updates, carrier exceptions, and late deliveries.
• Communicate with Amazon Seller Support to resolve shipment discrepancies, lost inventory, or check-in delays.
• Maintain logs of recurring operational issues and implement solutions to reduce future occurrences.

Inventory Health & Reporting

• Track inventory age, stranded inventory, excess and slow-moving units.
• Produce weekly inventory health reports with recommendations for liquidation, removal orders, or price adjustments.
• Monitor IPI score trends and implement strategies to improve operational efficiency.

Cross-Functional Collaboration

• Work closely with operations, supply chain, marketing, and merchandising teams to ensure smooth product flow and accurate listing availability.
• Partner with finance to reconcile inbound inventory, FBA fees, and warehouse invoices.
• Communicate operational risks, shipment statuses, and stockouts proactively to internal stakeholders.

• Other duties as assigned.

• This is a full-time position
• Typical work hours and days are Monday – Friday, 8:30 a.m. to 5:00 p.m.
• This position is based out of the Fountain Valley, CA office
• No travel is expected for this position.
• This position requires in-office attendance at least 4 days per week (subject to increase in future).

• The Company is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
• The salary range for this role in Fountain Valley, CA is $85,000.00 – $90,000.00.
• In addition, you may be eligible for additional compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including health & wellness benefits, retirement, time off, employee discounts, and others.

• This position does not have any leadership requirements and/or responsibilities.