Senior Group Manager, Genesis Quality & Service Engineering

At Hyundai, we have rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.

If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

• This position serves as the U.S. market leader responsible for the overall quality of Genesis vehicles. Direct and integrate Genesis quality and service engineering activities across new and current models to identify and escape emerging concerns, accelerate corrective actions, and support Genesis leadership in vehicle quality and customer satisfaction.

• Responsible for leadership and strategic direction of the Genesis System and Model Line Engineering teams, with accountability for new-model and current-model quality assurance, field issue resolution, and continuous improvement of the Genesis customer ownership experience.
• Ensure that Genesis brand and models continue their respective segments leadership in vehicle quality as measured by Syndicated/Internal Customer Surveys, Media/Dealer Reviews and Warranty Performance.
• Responsibilities include cross functional coordination with HMC units including R&D, Quality, North America Quality Center (NAQC) and Hyundai America Technical Center, Inc. (HATCI). Also involves coordination within the Customer Satisfaction teams and other GMA/HMA groups such as Sales, D&I, Product Planning, Parts, etc.
• Activities include identifying and investigating field technical conditions and reporting to the appropriate organizations in the US and/or Korea to support countermeasure development and lead the in-market countermeasure implementation.
• Responsible for leading, prioritizing and integrating all activities of the group’s Engineers in charge of reviewing and validating repair procedures/special tools, product complaints, recovery and analysis of warranty parts, analysis of Field Data (survey, Techline, FSE, other), reporting of any existing systematic product problems and the development of countermeasures for (a) field repairs and (b) production in coordination with HMG.
• Manage the timely distribution of all related Technical Service Bulletins, Campaigns and Recalls.
• Support specialized vehicle preparation for GMA Public Relations media events for new car introductions, as well as other Public Relations and Marketing events.
• This role requires technical evaluation of Genesis (preproduction and production) and competitive vehicles for extended periods.
• Manage staff; effectively coach, counsel, and develop staff. Utilize the diverse talents of the staff by efficiently managing staff’s time, materials and budget while focusing on the goals and vision of the company.
• Lead the development of all associated staff for the purpose of improved technical and problem-solving capability, career development and work group morale.
• Perform other related duties as assigned or requested.
• Supervise staff in accordance with company policies and procedures.
• Responsible for meeting department productivity and quality goals.
• Establish employee goals and conduct employee performance reviews.
• Responsible for Group’s Budget and justification for both Hyundai and Genesis support.
• Coach and provide career development advice to staff.
• Assist staff to resolve complex or out of policy operation problems.
• Responsible for staff scheduling to include work…