Director of Quality

Full Time FIXED Fountain Valley, Fountain Valley, CA, US

3 days ago Requisition

Salary Range: $ To $ Annually

AboutISC

Established in 1971, ISC began building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC is capable of meeting tight deadlines and changing forecasts while maintaining quality. Our products are in use worldwide in commercialandmilitaryaircraft , lifesavingmedicaldevices , weapon systems , inflight entertainment, power systems, and countless commercial, industrial & computer applications . Our facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility.

With dedicated professionals and assemblers regularly operating two full shifts, ISC operates with the most current high-speed tooling, material handling, and test equipment.

Job Overview

The Director of Quality is responsible for the strategic and operational leadership of Interconnect Solutions Company’s Quality Management System across all operations. This role has enterprise-level accountability for quality performance, regulatory compliance, supplier quality, and customer satisfaction while supporting a fast‑paced, high‑mix manufacturing environment.

In this role, you will serve as the senior quality authority for the organization and a key partner to Manufacturing, Engineering, Supply Chain, Sales, and customers. You will ensure quality systems are effective, scalable, and aligned with business objectives, balancing compliance, risk management, customer expectations, and operational agility through sound, risk‑based decision‑making as the company continues to grow.

What You’ll Do:

Quality Leadership & Management

• Lead, develop, and manage Quality Engineers, Supplier Quality, Inspection/FAI, and Quality Analytics teams.
• Establish quality objectives and performance metrics aligned with company and customer requirements.
• Foster a strong quality culture focused on ownership, prevention, accountability, and continuous improvement.
• Partner cross‑functionally to ensure quality is embedded throughout manufacturing, engineering, and supplier processes.

Quality Management System & Compliance

• Own the design, implementation, and continuous improvement of the Quality Management System (QMS).
• Ensure compliance with applicable standards and certifications, including:
• ISO 9001
• AS9100
• Lead internal audits, management reviews, customer audits, and certification audits.
• Maintain effective document control, risk management, and corrective action processes.

Product, Process & Supplier Quality

• Ensure robust inspection, First Article Inspection (FAI), validation, and acceptance processes.
• Own supplier quality programs, including supplier qualification, audits, performance monitoring, and corrective actions.
• Partner with Supply Chain on supplier risk assessment, escalation, and continuous improvement initiatives.

Customer Quality

• Serve as the primary senior quality interface for customers during audits, visits, and quality escalations.
• Lead investigation, root cause analysis, and resolution of customer quality issues.
• Ensure corrective actions are effective, timely, and designed to prevent recurrence.
• Monitor and improve customer‑facing quality metrics, including defects, returns, and quality performance trends.
• Define and track key quality metrics to identify systemic risks and opportunities.
• Drive reduction of cost of poor quality (COPQ) while improving yield, reliability, and customer satisfaction.
• Use data and analytics tools to support decision‑making and performance visibility.

Must-Have

Qualifications:

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a…