HVAC Service Expert

Bassett Home Services is currently searching for a reliable, expert, and client-oriented HVAC Service Technician to join our Fountain-based crew.

In this role, you will be tasked with the maintenance, repair, and diagnostic assessment of residential and light commercial climate control systems. We are seeking a professional who finds satisfaction in resolving technical issues, maintaining transparent communication with homeowners, and executing high-caliber work.

At Bassett Home Services, our philosophy centers on a repair-first approach
. We believe in providing our clients with honest guidance, ensuring they receive maximum longevity and utility from their current systems whenever a reliable, safe, and economical repair is a viable option.

Our technicians are expected to perform thorough system evaluations, provide clear explanations of their findings, and offer practical solutions rather than simply pushing for new equipment installations.

This role also includes the potential to boost your income through sales and performance incentives
. We are looking for technicians who can identify genuine opportunities to enhance a client's comfort, system efficiency, air quality, and reliability while always prioritizing the customer's best interests.

Bassett Home Services is currently searching for a reliable, expert, and client-oriented HVAC Service Technician to join our Fountain-based crew.

In this role, you will be tasked with the maintenance, repair, and diagnostic assessment of residential and light commercial climate control systems. We are seeking a professional who finds satisfaction in resolving technical issues, maintaining transparent communication with homeowners, and executing high-caliber work.

At Bassett Home Services, our philosophy centers on a repair-first approach
. We believe in providing our clients with honest guidance, ensuring they receive maximum longevity and utility from their current systems whenever a reliable, safe, and economical repair is a viable option.

Our technicians are expected to perform thorough system evaluations, provide clear explanations of their findings, and offer practical solutions rather than simply pushing for new equipment installations.

This role also includes the potential to boost your income through sales and performance incentives
. We are looking for technicians who can identify genuine opportunities to enhance a client's comfort, system efficiency, air quality, and reliability while always prioritizing the customer's best interests.

As an HVAC Service Technician, you will be responsible for delivering professional service from the moment you arrive at the customer's home until the job is fully completed.

Your responsibilities will include:

• Analyze and fix residential and light commercial heating and cooling units.
• Troubleshoot mechanical, electrical, airflow, thermostat, refrigerant, and control-related HVAC issues.
• Execute preventive maintenance and comprehensive system check-ups.
• Restore functionality to furnaces, air conditioners, heat pumps, air handlers, and other HVAC hardware.
• Verify system performance before and after repairs to help maintain a safe working environment for the entire team.
• Determine the root cause of equipment failures rather than just addressing surface-level symptoms.
• Prioritize the repair of existing equipment over replacement when it is safe, practical, and provides genuine value to the customer.
• Clearly communicate diagnostic results and repair suggestions to homeowners.
• Offer clients a range of appropriate repair, maintenance, upgrade, and replacement choices.
• Complete authorized repairs with precision and efficiency.
• Spot additional issues that might impact system safety, comfort, efficiency, reliability, or equipment longevity.
• Suggest relevant products and services that offer real value to the customer.
• Discuss maintenance plans, indoor air quality solutions, comfort upgrades, and other HVAC services when appropriate.
• Identify instances where equipment replacement is the most practical solution and help customers understand the reasoning.
• Generate accurate estimates and document all service recommendations.
• Process payments and finalize service documentation as required.
• Maintain precise records of all work performed, equipment status, and recommendations.
• Care for company tools, inventory, equipment, and service vehicles.
• Adhere to company protocols and all relevant safety standards.
• Engage in ongoing technical,…