Microtransit Dispatcher - Part Time

The Microtransit Dispatcher coordinates and supports daily on-demand microtransit operations using a ride request and reservation application, push-to-talk applications, and dispatch software as applicable. This position monitors service activity, assigns trips, maintains real-time communication with drivers, and helps ensure safe, efficient, and compliant transportation services primarily on military installations and to designated locations immediately off post. The position requires strong situational awareness, clear communication, sound judgment, and the ability to operate effectively in a dynamic, security-sensitive transit environment.

• Complies with all City policies and procedures, as well as applicable local, state, and federal laws, regulations, and requirements related to the performance of assigned duties.
• Demonstrates a respectful, collaborative, and team-oriented approach to work and establishes and maintains effective working relationships with drivers, coworkers, supervisors, military installation personnel, passengers, external partners, and other City departments.
• Safely and effectively coordinates on-demand microtransit service operations using a ride request and reservation application, push-to-talk applications, and dispatch software to support real-time passenger transportation primarily on military installations and to designated locations immediately off post.
• Receives, reviews, prioritizes, and assigns trip requests through the ride-on-demand platform, ensuring efficient vehicle utilization, timely service delivery, and compliance with established service parameters.
• Maintains continuous communication with Microtransit Drivers via two-way radio, mobile communication systems, and dispatch software to monitor vehicle locations, service status, delays, incidents, and customer needs.
• Ensures compliance with military installation access requirements, security protocols, routing limitations, and coordination procedures while dispatching vehicles within controlled or restricted environments.
• Monitors service conditions and adjusts assignments in response to traffic conditions, weather events, vehicle availability, passenger demand, or operational disruptions.
• Provides drivers with clear instructions, updates, and guidance related to routing, passenger issues, safety concerns, and service changes.
• Responds to service interruptions, incidents, emergencies, or unusual operating conditions by coordinating with drivers, supervisors, military installation personnel, emergency services, or City staff as appropriate.
• Maintains accurate electronic and manual records related to trip activity, service performance, driver communications, incidents, and operational issues.
• Provides courteous, professional assistance to passengers, drivers, City staff, and military installation personnel, including responding to questions related to service availability, ride requests, and transit policies.
• Supports service documentation and reporting requirements as applicable to the microtransit program.
• Maintains a professional, orderly, and efficient dispatch workstation and adheres to all City policies, security requirements, and confidentiality standards.
• Performs other duties and responsibilities as assigned.

This position does not have supervisory duties.

Work is primarily performed in an office or dispatch-center environment and involves extensive use of computers, multiple software systems, telephones, radio communications equipment, and other office technology. The position requires prolonged periods of sitting, sustained attention to computer screens, and frequent multitasking while responding to real-time operational demands. The work environment is generally moderate in noise level due to radio traffic, phone calls, and dispatch activity.

This position may require work during early mornings, evenings, weekends, holidays, or emergency situations based on operational needs. Dispatch operations support transportation services primarily on military installations and in immediately surrounding areas, requiring awareness of security protocols, access requirements, and coordination with military personnel. While most duties are performed indoors, the position may involve occasional exposure to time-sensitive, high-pressure situations requiring quick decision-making and clear communication.

Reasonable accommodations may be made to enable individuals with disabilities…