Shift Lead

Join to apply for the Shift Lead role at Walgreens
. This position is open until filled.

$17.00/hr - $20.00/hr

This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

• Opens and closes the store in the absence of store management, including all required systems start‑ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Assists and coaches other team members to work with warehouse and vendor ordering processes.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant manager in reviewing order exceptions on order release day and assists in reverse logistics.
• Assists manager or assistant manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts and ensures accuracy of on‑hand quantities.
• Assists with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store.
• Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
• Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
• Assists with separation of food items and product placement as specified by policies.
• Has working knowledge of store systems and store equipment.
• Assists at Pharmacy window as requested.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Attends training and completes PPLs requested by Manager.

• Serves as a liaison between management and non‑management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Preference for knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please   or copy and paste this URL into your browser

Not Applicable

Full-time

Management and Manufacturing