Food & Beverage Systems Administrator

Job Details:

Job Location:

Kraft Sports and Entertainment - Foxborough, MA 02035, Position Type:
Full Time, Education Level: Bachelor's Degree, Salary Range: $85,000.00 - $ Salary, Job Shift: Day, SUMMARY

The F&B Systems Administrator is a hybrid role responsible for both administering and optimizing Food & Beverage applications and delivering data-driven insights that enhance business operations.

This position ensures the effective setup, use, and maintenance of F&B systems while also analyzing operational performance, generating actionable insights, and supporting continuous improvement across event-related functions.

• Serve as the primary administrator and SME for assigned F&B applications, particularly inventory management
• Own ongoing system configuration, event readiness, user administration, data integrity, and issue resolution for assigned F&B applications. Provide second-level support and manage escalations to internal teams or vendors.
• Own daily and event-based data hygiene support and control
• Deliver approved system enhancements and upgrades according to requirements, testing criteria, timelines, and operational-readiness standards, ensuring positive impact on end-user experience
• Monitor system performance and act as liaison between business units and vendors.

• Lead assigned system implementations through requirements gathering, data cleansing, mapping and validation, testing, integration coordination, vendor and stakeholder management, and operational readiness in accordance with established timelines and requirements.
• Lead business process and workflow design decisions and coordinate integration requirements

• Analyze existing processes to identify inefficiencies and opportunities for improvement.
• Process configuration change requests and maintain accurate system documentation.
• Lead development and maintenance of SOPs, training materials, and user guides.

• Leverage AI, PowerBI and reporting automation to reduce use of Excel
• Drive automation initiatives and opportunities to incorporate AI across sports operations work groups in partnership with department leaders and IT to reduce manual workload and improve efficiency.

• Produce operational analyses that identify actionable trends in food cost, production, waste, and operational efficiency and support documented business decisions.
• Assist Director of Project Management and Workforce Administration on strategic data analyses to support executive decision making.

• Develop business cases to support strategic operational projects and long-term planning decisions.
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

This position has no supervisory responsibilities

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, Information Systems, or related field.
• 3-5 years of experience supporting or leading system administration, operations analytics, workforce planning, or process improvement.
• Proficiency with AI, data analysis and visualization tools (Excel, Power BI, SQL preferred).
• Ability to distill large, complex datasets into clear, actionable insights.
• Strong communication skills and ability to collaborate across all organizational levels and external vendors.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Ability to work nights, weekends, and holidays based on event schedules.

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• Required to walk the stadium and effectively communicate verbally with employees and guests
• The employee frequently is required to talk or hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodation may be made to enable individuals with disabilities to perform the…