Workplace Experience Ambassador

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador – JLL

As a Workplace Experience Ambassador at JLL, you will serve as the initial point of contact for all client employees and visitors, focusing on positively impacting the care and comfort of everyone who enters the workplace. This role combines reception and concierge services with a client‑centric approach to ensure employees and visitors feel welcome, assisted, and comfortable. You will execute services consistent with Service Level Agreements while maintaining JLL's professional brand image and ensuring compliance with local laws and regulations.

Through our partnership with Schneider Electric, you will utilize Digital Visitor Management technology to deliver exceptional workplace experiences.

• You will serve as the primary point of contact for client employees and visitors, handling inquiries, issues, troubleshooting, and feedback.
• You will execute concierge services in compliance with SLA requirements, standard processes, and professional brand standards.
• You will conduct routine walkthroughs and assessments of soft services delivery to ensure SLA compliance and performance metrics.
• You will create and distribute security badges through the client's proprietary web‑based system and monitor badge access systems.
• You will manage visitor registration through the client's web‑based system tool and collaborate with on‑site facilities teams.
• You will provide onboarding support, order office supplies, and maintain inventory stock management.
• You will promote the site using social media platforms like Teams and Engage, showcasing events, activities, and successes.

• Strong knowledge of Microsoft Office Suite with emphasis on Outlook Calendar Management, Excel, and PowerPoint.
• Excellent communication and customer service skills for client‑facing interactions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong organizational skills and professional demeanor.
• Experience with digital systems and web‑based management tools.
• Collaborative skills to work with facilities teams and other Hub sites.
• Adaptable and committed to continuous improvement of service performance.

• Experience using Canva for creative content development.
• Knowledge of visitor management systems and security protocols.
• Experience in reception, concierge, or customer service roles.
• Familiarity with social media platforms for workplace engagement.
• Understanding of workplace experience and facilities management concepts.

Location: Onsite – Foxborough, MA

Estimated compensation for this position: 52,000.00 – 60,000.00 USD per year (actual compensation may differ based on qualifications, location, market conditions, and internal considerations).

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. For any other general recruiting inquiries, please visit our Contact Us page.