Guest Services, Customer Service​/HelpDesk

Job Summary

This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.

• Provide outstanding customer service
• Meet and assist visitors in all museum areas, including access control/information desk, gallery, and tour group greetings
• Be familiar with all museum gallery exhibits and events
• Operate interactive equipment
• Staff ticket sales desk as needed
• Special projects and assignments as business dictates

This position has no supervisory responsibilities.

• High School Diploma or equivalent
• 0-2 years of experience in guest service
• Customer service and communication skills required
• Must be a team player
• Basic computer skills
• Ability to stand for long periods of time
• Available to work weekends, evenings, holidays, and Patriots home games
• Must be willing to function in all visitor services positions

• Regularly required to sit and use hands to handle or feel
• Frequently required to talk or hear
• Occasionally required to reach with hands and arms
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• The noise level in the work environment is sometimes loud
• Work in all types of weather, including extreme heat and cold

None required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.