Ticket Office Event
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep
Job Details
Job Location: Kraft Sports and Entertainment - Foxborough, MA
Position Type: Part Time
Education Level: High School Diploma or Equivalent
Salary Range: $15.00 - $18.25 Hourly
Job Category: Sales
This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.
DUTIES AND RESPONSIBILITIES- Customer Service: Assist customers with lost tickets and other customer service related issues
- Sales: Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
- Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
- Mobile Ticketing Gate Support: Assist guests with any mobile ticketing issues at stadium entrances
This position has no supervisory responsibility
SKILLS AND QUALIFICATIONS- Strong Customer Service skills
- Keen attention to detail
- Ability to work under pressure and in a fast paced setting
- Able to take and relay instructions
- Experience handling and balancing cash
- Ability to multi-task
- Reliable transportation to and from Gillette Stadium
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work for long periods of time
- A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
- Ability to work in inclement weather
- None required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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