Universal Banker II

Base pay range

$24.00/hr - $30.00/hr

The Universal Banker II is a highly skilled retail banking professional responsible for delivering exceptional customer service while performing a full range of banking transactions, account maintenance, and consultative sales activities. This role supports both the teller line and platform areas, serves as a resource and mentor for junior staff, and helps drive branch performance through strong operational knowledge, product expertise, and leadership presence.

The Universal Banker II consistently models the bank’s customer service standards, demonstrates sound judgment, and contributes to a positive, team-focused environment.

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

• Serve as a primary point of contact for customers by providing professional, courteous, and efficient service.
• Conduct needs-based conversations to identify opportunities and recommend appropriate products and services.
• Assist customers with problem resolution, account inquiries, and complex transactions.
• Develop strong customer relationships to strengthen loyalty and deepen engagement.

• Open and maintain consumer and business deposit accounts, IRAs, online banking, debit cards, stop payments, Safe Deposit Boxes and other related services.
• Process account file maintenance, address changes, check orders, and account research requests.
• Assist customers with loan applications, loan payments, and general lending inquiries (as permitted by bank policy).
• Understand and communicate bank policies, disclosures, and regulatory requirements.
• Perform a full range of teller transactions accurately, including deposits, withdrawals, loan payments and check cashing.
• Assist with vault cash, ATM balancing, and branch settlement as needed.
• Maintain cash drawer within established limits and adhere to dual control procedures.
• Support branch opening/closing responsibilities as assigned.

• Serve as an escalation point for teller and banker questions related to policies, procedures, and systems.
• Assist with branch audits, operational checklists, CTRs, SAR referrals, CIP/KYC requirements, and compliance tasks.
• Ensure adherence to security and regulatory standards, including BSA/AML, Reg CC, Reg E, and privacy rules.
• Assist with branch reporting, daily work review, and operational workflows to support efficiency and accuracy.
• Ability to learn and navigate the Bank’s core processing systems, including Fiserv platforms (Teller, Premier, and BPM).
• Adhere to all Bank policies and procedures that are outlined in the Bank’s Employee Guidelines, such as Work Schedules and Timekeeping.

• Mentor and support Universal Bankers, Tellers, and new hires by providing coaching and reinforcing best practices.
• Lead by example by demonstrating professionalism, accountability, and strong decision‑making skills.
• Assist with training on new systems, procedures, or product updates.
• Act as a backup to the Assistant Branch Manager or Branch Manager when needed, including handling customer escalations and supervisory functions.
• Perform supervisory functions, including but not limited to supervisor overrides, check and wire approvals within assigned limits. Troubleshoot and resolve customer and internal issues promptly, professionally, and with a customer‑focused approach.

• Attention to Detail & Accuracy
• Problem Solving & Decision Making
• Accountability & Professionalism
• Adaptability & Multi‑Tasking

• 2–4 years of retail banking experience, preferably in a universal banking or senior teller/banker role.
• Strong understanding of bank products, services, and operations.
• Demonstrated ability to build relationships, resolve problems, and provide exceptional service.
• Proficiency with banking systems, cash handling, and Microsoft Office suite.
• Strong communication, interpersonal, and organizational skills.
• Ability to work flexible hours,…