Practice Assistant II - Per Diem

Summary:

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by department.

Does this position require Patient Care?
No

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as Super User for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Must effectively manage encounters and interactions with patients of all ages requiring urgent clinical care, on a walk‑in basis. Greets patients upon arrival and performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic. Accurately inputs all registration and fiscal database information, including full registration as needed.

Operates computer terminal and must be proficient in multiple practice management systems. Answers incoming telephone calls in a timely fashion. Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone. Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party.

For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of services, insurance accepted, referral requirements, parking, directions, and general information. Has good understanding of radiology prior authorization process and requirements. Must utilize radiology order entry system to schedule all necessary radiology tests. Assists with maintaining space in an orderly fashion.

Assists with maintaining supply levels. Carries out daily start‑up and shut‑down functions. Collects appropriate co‑payment, cash receipt and referrals. Performs daily reconciliation. Monitors the waiting room and related patient flow processes to ensure that patients are appropriately served, and communication around any wait time is consistently available. Maintain the waiting area throughout the day to ensure that its appearance meets appropriate customer service and safety standards.

Completes all follow‑up on past day's patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and/or other communications indicated or necessary. Performs all check‑out functions, including but not limited to scheduling follow‑up visits within the facility, as well as appointments in other departments and outside the hospital. Provide patients with all necessary documentation associated with upcoming appointments. Assists with patient transport within the facility, as needed.

Supports administrative and clinical staff as needed. Position will require certification in BLS (Basic Life Support). All other duties as assigned.

High School Diploma or Equivalent required

Certified Medical Administrative Assistant…